Retail Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement global fulfillment strategies for retail accounts in both US and overseas markets to enhance delivery efficiency, cost-effectiveness, and customer satisfaction.

• Create and track KPIs such as on-time delivery, fill rate, lead time, chargeback percentage, and cost metrics.

• Monitor incoming shipments and quantities, assessing inventory levels against retailer stock, sell-through rates, planned orders, and future shipments.

• Liaise with retailer partners and inventory teams regarding upcoming orders and outstanding shipments.

• Collaborate with Sales and Planning teams on forecasting adjustments.

• Build and sustain relationships with 3PL providers, outbound transportation brokers, and carriers.

• Oversee 3PL fulfillment processes for wholesale accounts and develop retailer-specific Standard Operating Procedures (SOPs).

• Manage retailer routing guides and compliance requirements, including labels, ASN accuracy, packaging standards, and appointment protocols.

• Track and report on order processing lead times, addressing and escalating fulfillment challenges as necessary.

• Process EDI documents such as 850 Purchase Orders, 856 Advanced Ship Notices, and 810 Invoices.

• Utilize NetSuite as the primary order management system throughout the fulfillment lifecycle.

• Drive dispute resolution concerning shipment penalties, order discrepancies, and fees assigned by retailers.

• Lead the onboarding of new retail partners and product launches in coordination with Sales, Planning, and the 3PL.

• Document procedures to facilitate peer coverage of accounts.

• Spearhead continuous improvement efforts across global fulfillment operations.

⛳️ Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

• A minimum of 4 years’ experience in retail fulfillment operations or supply chain management.

• Proven experience in managing fulfillment and delivery operations with 3PLs for retailers.

• Demonstrated experience managing fulfillment for retail accounts such as Target and Best Buy.

• Knowledge of outbound transportation management and negotiations with brokers/carriers.

• Familiarity with EDI order processes (850 / 856 / 810) and retailer portals.

• Proficient in utilizing warehouse management systems.

• Strong analytical and problem-solving skills with a focus on data-driven decision-making.

• Exceptional project management capabilities, with experience leading diverse teams.

• Bonus: Experience managing fulfillment for Costco, Walmart, Sam’s Club, or BJ’s.

• Bonus: Background in onboarding new retailers or managing distributor programs.

• Bonus: Experience with international retail shipments (ocean freight, forwarding, direct-to-retailer).

• Bonus: MBA or MS in Supply Chain Management, International Business, or related discipline.

• Bonus: Familiarity with major ERP systems (NetSuite) and fulfillment automation tools.

• Bonus: Six Sigma certification or equivalent process improvement credentials.

• Bonus: Multi-lingual skills.

• Bonus: Proven history of successful change management in complex organizations.

🏝️ Benefits

• Competitive Salary + Equity Package.

• 401K matching.

• Budgets for wellness, learning, and home-office expenses.

• Health, Dental & Vision Medical Plans.

• Significant autonomy in shaping the direction of your work.

• Unlimited Paid Time Off (PTO).

• Company holidays on the first Friday of each month (except for November, December, and January).

• Comprehensive medical, dental, vision coverage, and paid time off.