Retail Communications Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Create and disseminate essential retail communications in collaboration with Retail Field Operations Managers.

• Oversee and manage internal communication platforms, such as The Joint and Retail SharePoint sites.

• Ensure that resource materials are clear and accessible by utilizing Zendesk Resource Management.

• Assist business partners in the development, documentation, and enhancement of Standard Operating Procedures (SOPs).

• Encourage communication and collaboration among departments to optimize operational workflows.

• Conduct field visits as necessary to support operations and reinforce process knowledge.

• Suggest operational improvements and assist the Retail Communications Supervisor with growth initiatives.

• Aid in the development of SOPs to boost efficiency within designated areas.

• Collaborate with Retail Field Operations and Field Training teams on product and process initiatives.

• Oversee special projects and other assigned duties.

⛳️ Requirements

• An associate degree is preferred.

• Proficient in Microsoft Office Suite (PowerPoint, Word, Excel).

• Experience in retail operations or customer service is advantageous.

• Proven ability to meet deadlines and achieve results.

• Strong understanding of retail and retail support roles.

• Skills in process improvement, documentation, attention to detail, time management, and organization.

• Capacity to work independently in a fast-paced environment and collaborate with individuals at various levels of seniority.

• Effective communication skills in conversational English.

• Proficient in operating electronic equipment and adhering to safety protocols.

• Ability to understand and follow both written and oral instructions.

• A valid driver’s license and successful MVR background check are required.

• Must pass level 1 and level 2 background checks.

• Candidates must be at least 21 years old.

• Capability to work independently, demonstrate flexibility and integrity, and interact effectively with residents, staff, and support agencies.

• Ability to engage with patrons of various ages and abilities, including those experiencing emotional distress or displaying hostility.

• Ability to navigate throughout the facility, including tight spaces, occasionally.

• Competence in accurately communicating and exchanging sensitive information, observing details from varying distances, and operating computing devices.

• Capability to push/pull, lift/carry, and position objects weighing up to 50 lbs.; ascend/descend stools, ladders, or steps; and crouch, stoop, kneel, or crawl.

• Visual and auditory acuity, with or without aids.

• Ability to remain seated for extended periods.

• Availability for over 45 hours weekly, including occasional evenings, weekends, and holidays.

• Willingness to travel 10%-20% of the work schedule.

🏝️ Benefits

• Comprehensive benefits package.

• Paid time off.

• Flexible hours based on business needs.