Product Communication Specialist

This is a fully remote position, open to applicants in Florida, +10 more locations.

📋 Description

• Oversee comprehensive communication planning for forthcoming product modifications.

• Collaborate with Product leaders and cross-functional teams to pinpoint changes, comprehend technical and business ramifications, and evaluate their impact.

• Convert intricate technical and product details into clear communications tailored to specific audiences.

• Represent customer and Customer Success viewpoints during product discussions.

• Facilitate alignment between Product and Customer Success through effective communication strategies, expectations, timelines, and readiness plans.

• Independently oversee several simultaneous communication projects and competing priorities.

• Provide accurate, clear, consistent, and timely communications while maintaining technical integrity.

• Review peer contributions, offer constructive feedback, and aid in establishing uniform communication practices.

• Shape the understanding of product changes throughout the organization and assist teams in preparing for changes that affect customers.

⛳️ Requirements

• A minimum of 5 years of relevant technical experience in complex software, cloud, customer experience, enterprise technology products, or a similar environment.

• Capability to grasp complex technical concepts and convey them clearly to audiences with diverse levels of technical knowledge.

• Experience in developing or managing communications related to product modifications, technical enablement, product adoption, change management, or customer-facing initiatives.

• Proficiency in collaborating across Product, Customer Success, technical teams, and senior stakeholders.

• Ability to independently manage multiple priorities, deadlines, and communication initiatives while ensuring accuracy and quality.

• Strong written and verbal communication skills, including the ability to synthesize detailed information into clear, audience-appropriate messaging.

• Familiarity with generative AI tools, such as ChatGPT, Claude, or similar technologies, for research, synthesis, communication development, or improving workflow efficiency.

• Bachelor's degree or equivalent practical experience.

• Experience with Genesys products, including Genesys Cloud, or other comparable enterprise customer experience platforms.

• Background in supporting product launches, feature changes, migrations, deprecations, or other initiatives requiring coordinated communication and stakeholder preparedness.

• Understanding of cloud, AI, automation, or digital customer experience technologies.

• Experience with editorial reviews, coaching, or providing constructive feedback that enhances team communications.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and remote work opportunities.

• Opportunities for development and career advancement.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Mentorship, learning programs, leadership development, and education support.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources and regionally tailored programs for employees and their families.