Communications Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and implement communication strategies that support Cisco’s essential FY27 initiatives and financial goals.

• Establish Customer Experience as a fundamental driver of growth across the enterprise.

• Act as the main communications link between CX and various Cisco business units and functions.

• Convert intricate CX strategic initiatives and customer success stories into engaging narratives.

• Oversee editorial planning, including content management, distribution channels, and timing for internal audiences.

• Foster and sustain cross-functional relationships to uncover enterprise communication opportunities and eliminate silos.

• Create, manage, and deliver talking points, presentations, organizational announcements, and digital content.

• Oversee content development and fulfill ad hoc communication requests.

• Serve as a strategic partner to senior leadership.

• Distill complex business concepts into clear, engaging messages to promote organizational alignment.

⛳️ Requirements

• A minimum of 6 years of experience in corporate communications, internal communications, or change management.

• Preferably, experience in a large, matrixed global technology or software organization.

• Background in enterprise-wide transformation initiatives.

• Practical experience with employee communications platforms and tools, such as SharePoint, Slido, Eloqua, Poppulo, or similar.

• Ability to transform complex, high-level business strategies into clear, engaging, and actionable internal communication narratives.

• Experience providing support to executive leaders and fostering alignment among cross-functional stakeholder groups.

• Proven track record in leading omnichannel editorial planning, managing content flows, and effectively utilizing internal communication channels.

• Demonstrated high degree of AI fluency and capability to leverage technology to innovate processes and achieve positive results.

• Experience representing functional teams on cross-organizational or global editorial steering committees.

• Outstanding interpersonal, written, and verbal communication skills.

• Ability to influence without formal authority and cultivate trusted relationships across varied business units.

• Strong strategic and analytical communication skills.

• Expertise in conveying technical information, data, and outcomes.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, subject to vesting.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off dedicated to personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program for eligible exempt employees.

• 80 hours of sick time off provided at hire and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco’s policies.