Resuscitation Program Specialist – 12 Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and maintain partnerships with regional collaborators, instructors, trainer educators, training organizations, professional entities, and various stakeholders.

• Assist in identifying business development prospects with both new and existing regional partners.

• Act as the main point of contact for designated external stakeholders.

• Nurture relationships with high-value and high-performing instructors and organizations to enhance engagement, advocacy, and retention.

• Promote collaboration within the instructor network.

• Ensure compliance with Heart & Stroke resuscitation program standards, policies, and guidelines.

• Guide instructors and training partners on program prerequisites, quality standards, and approved methodologies.

• Receive, evaluate, document, investigate, and aid in resolving program quality concerns, complaints, QA violations, and escalations.

• Assess whether issues can be addressed regionally or require escalation.

• Leverage digital and AI-driven tools to enhance administration and quality oversight.

• Provide network insights and data-driven information to support decision-making and partner engagement.

• Assist in strategies to expand, onboard, and retain the instructor network.

• Utilize Salesforce, reports, and analytics tools to track activity, performance trends, and engagement levels.

• Employ AI-generated insights to prioritize issues and recognize patterns impacting quality, compliance, or stakeholder experience.

• Coordinate the regional rollout of resuscitation programs, initiatives, and updates in accordance with national standards.

• Align activities, schedules, stakeholders, and resources for consistent, high-quality execution.

• Represent Heart & Stroke at both virtual and in-person regional network events.

• Identify gaps in program delivery and provide strategic guidance.

• Engage proactively and hold oneself, the team, and stakeholders accountable.

• Support administration, education, awareness, and continuous improvement initiatives.

• Organize and implement regional special events as necessary.

• Coordinate volunteers for regional activities as required.

• Participate in cross-functional working groups, meetings, and initiatives.

• Enhance responses from the Resuscitation Support Centre.

• Serve as a liaison between external stakeholders and internal teams to communicate and address feedback, issues, and opportunities.

⛳️ Requirements

• Degree, diploma, or certificate in business, health sciences, or a related field.

• An equivalent combination of education and experience will be taken into account.

• Over 3 years of experience in project/program management, relationship management, customer service, or business development/corporate sales.

• Access to a vehicle.

• Currently residing in Canada and legally authorized to work in Canada.

• Bilingual in French and English is advantageous.

• Certification or training in adult education is a plus.

• Heart & Stroke Instructor certification and/or experience with other instructional agencies is beneficial.

• Familiarity with provincial healthcare systems and resuscitation training organizations is a plus.

• Experience in the healthcare sector is an asset.

• Background in the non-profit sector is desirable.

• Professional customer-first mentality with a focus on first-call resolution.

• Outstanding organizational abilities and a keen eye for detail.

• Initiative, resourcefulness, and the ability to work independently with minimal supervision.

• Capacity to promote opportunities and partnerships.

• Ownership, accountability, teamwork, and commitment to best practices.

• Excellent written and verbal communication skills.

• Experience working collaboratively in matrixed, remote teams.

• Ability to influence without direct authority and navigate evolving or ambiguous environments.

• Experience managing challenging or sensitive conversations with stakeholders.

• Strong judgment and critical thinking skills for applying standards, assessing risk, and resolving issues.

• Skills in risk identification and mitigation.

• Ability to prioritize tasks amidst competing regional demands.

• Proficient in Microsoft Office Suite.

• Familiarity with Salesforce or other CRM applications to translate data into actionable insights and recommendations.

• Commitment to continuous improvement.

• Comfort with using digital and AI-enhanced tools to boost efficiency and quality of work outputs.

• Understanding of provincial and national health systems is a plus.

• Knowledge of basic medical terminology and life support equipment is beneficial.

🏝️ Benefits

• Paid wellness days.

• Personal days.

• Health benefits.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Flexible hybrid working arrangements.

• Reimbursement for mobile phone expenses.

• Reimbursement for home office setup.

• Options for virtual or in-person interviews, with advance notice required for in-person meetings.

• Support for accommodations during the recruitment and selection process.