Restoration Job File Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure thorough and precise restoration job documentation from lead intake to completion, including billing support, audits, and closeout.

• Assess WorkCenter project files, Client Requirements, correspondence, forms, photographs, estimates, and supporting documents for precision and completeness.

• Monitor Initial, Daily, and Final upload prerequisites, due dates, automated scrub results, returns, and corrective measures.

• Evaluate field documentation and drying records, pinpoint missing or inconsistent data, and coordinate necessary corrections with production and project teams.

• Organize job-file uploads and verify that required documents are signed, dated, legible, accurately labeled, and included in the correct submission.

• Oversee open work orders, audit activities, carrier or TPA requirements, and subsequent actions across multiple active files.

• Communicate effectively with managers, field teams, customers, adjusters, and program contacts while accurately documenting internal notes.

• Safeguard confidential customer and claim information while adhering to established requirements.

⛳️ Requirements

• Documented experience in restoration administration, job-file coordination, job-file creation, claims documentation, or restoration file uploads as reflected in your resume.

• Documented experience collaborating with a restoration third-party administrator or claims program, as evidenced in your resume.

• Familiarity with Contractor Connection, Sedgwick, Alacrity, WorkCenter, or similar systems is a strong indicator of relevant experience.

• Consistent employment history, typically with no more than two employers in the last five years.

• Excellent organizational skills, written communication abilities, and attention to detail.

• Capacity to handle multiple deadlines while maintaining accuracy.

• Capability to work independently from 8:00 AM to 5:00 PM Central Standard Time.

• Experience with SERVPRO is highly desired.

• Proficiency with WorkCenter, Xactimate, XactAnalysis, DryBook, DBMX, JobTrack, or comparable restoration platforms is advantageous.

🏝️ Benefits

• Health insurance

• Paid time off

• Training & development

• Vision insurance

• 401(k)

• Dental insurance

• Career development

• Service to the community

• Being part of a team

• Stability & growth