Respiratory Key Account Liaison

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Act as a field-based, non-sales collaborator and trusted advisor to intricate health system accounts.

• Foster long-term relationships, operational excellence, and enhanced outcomes for patients dealing with respiratory conditions.

• Serve as the primary contact for respiratory population health communications and account management.

• Cultivate connections with clinical, operational, quality, population health, and executive stakeholders.

• Grasp system priorities, performance metrics, and the needs of the respiratory patient population.

• Address customer requirements, resolve challenges, and guarantee satisfaction throughout the engagement process.

• Deliver account insights and feedback to headquarters teams.

• Convert customer insights into actionable feedback for commercial strategies, product innovation, and market positioning.

• Evaluate respiratory patient populations, identify care gaps, and prioritize opportunities for improvement.

• Create, enhance, and implement respiratory care pathways that align with clinical guidelines and system priorities.

• Assist in the integration of care pathways into clinical workflows and infrastructures, including EHR tools and referral processes.

• Support health systems in utilizing data and analytics to stratify populations, monitor pathway adoption, and assess impact.

• Connect health system teams with internal experts to aid pathway-related projects while adhering to compliance guidelines.

• Share best practices for pathway design and population health across accounts.

• Collaborate with Customer Solutions Marketing, Medical Affairs, Sales, and other internal teams.

• Identify and eliminate collaboration obstacles.

• Develop detailed respiratory account profiles.

• Analyze performance metrics, utilization trends, pathway adoption, outcomes data, and customer feedback.

• Lead Quarterly Business Reviews, track follow-ups, and ensure continuous enhancement.

• Maintain account health and engagement metrics using CRM tools and dashboards.

⛳️ Requirements

• Bachelor's degree.

• At least five years of experience in field sales, product marketing, or medical/clinical roles within the pharmaceutical or biotech industry in a similar therapeutic area.

• Experience with specialty disease states.

• Knowledge of the respiratory disease burden, treatment landscape, and patient journeys, including asthma and COPD.

• Familiarity with population health management, value-based care, and quality measurement.

• Capability to develop, implement, and assess care pathways.

• Skill in navigating health system contacts and connecting internal and external experts.

• Confidence and credibility in engaging with C/D-suite stakeholders.

• Experience in stakeholder mapping and engagement.

• Skills in cross-functional collaboration.

• Proficiency in account profiling and strategy development.

• Ability to synthesize population-level, utilization, and pathway performance data.

• Expertise in healthcare systems.

• Valid driver's license.

• Willingness to travel 50–60 percent.

• Flexibility to travel for meetings, training, and programs as required.

• Must adhere to label, regulatory, and legal compliance guidelines.

• Master's degree (e.g., MBA, MPH, MHA, or related field) is preferred.

• Preferably has experience in the respiratory or biologic marketplace.

• Experience working with health systems on respiratory disease management, population health, quality improvement, or care pathway initiatives is preferred.

• Familiarity with value-based care models, quality metrics, and health system data and analytics is preferred.

• Experience in product launches is preferred.

• Marketing experience is preferred.

• Demonstrated leadership skills are preferred.

• Ability to gather and lead cross-functional teams toward a common vision is preferred.

• Capability to execute strategic and tactical plans under tight deadlines is preferred.

• Preferred skills include presentation, organizational, project management, analytical, planning, and multitasking abilities.

🏝️ Benefits

• Opportunities for professional growth and career advancement through promotions or lateral moves, both domestically and internationally.

• A rewards package that acknowledges contributions and impact.

• Comprehensive health and wellbeing benefits.

• Access to high-quality healthcare.

• Participation in prevention and wellness programs.

• At least 14 weeks of gender-neutral parental leave.

• Commitment to Equal Opportunity and Affirmative Action employment.