Resource Management Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist the Professional Services team by ensuring that customer projects and engagements are staffed effectively and resources are allocated efficiently.

• Collaborate with Project Managers, Project Leaders, People Managers, and Sales teams.

• Keep project forecasts accurate and up-to-date.

• Identify and align technical resources with project requirements based on their skills, experience, availability, and timing.

• Work alongside Practice Leaders to assess and confirm resource requests for both current and upcoming project demands.

• Collaborate with Sales to confirm pre-delivery requirements and facilitate a seamless transition into Professional Services.

• Analyze Sales pipeline data and verify essential information for forecasting and resource planning.

• Lead resource planning meetings in conjunction with Practice Leaders.

• Spot opportunities to enhance and scale resource management processes.

⛳️ Requirements

• A bachelor’s degree in Business Management or a related discipline from an accredited institution.

• 1-3 years of experience in resource coordination, resource management, project coordination, or a similar field.

• Strong familiarity with Salesforce and project lifecycle management.

• Experience in resource management and operations, preferably within a professional services setting.

• Excellent problem-solving, critical thinking, judgment, and decision-making capabilities.

• Outstanding organizational, time management, and prioritization skills, with the ability to handle multiple tasks and conflicting priorities.

• Exceptional written and verbal communication skills, along with a strong customer service orientation.

• Ability to cultivate trusted, collaborative relationships with Project Managers, consultants, and cross-functional stakeholders.

• A proactive and adaptable approach, with the capacity to adjust quickly in a dynamic environment.

🏝️ Benefits

• Options for remote and in-person work.

• Flexible working arrangements with trust-based scheduling.

• Company town halls and meetings to gather employee feedback.

• Team celebrations and social events.

• Anticipated travel commitment of up to 25% for certain positions.