Residual Fertility Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the RFV delivery lifecycle from the handoff of contracts through onboarding, data gathering, soil sampling, report generation, quality assurance, invoice preparation, and final delivery to customers.

• Develop and uphold project plans, milestones, dependencies, customer commitments, and delivery timelines for the current RFV portfolio.

• Oversee ongoing work, proactively identify risks and bottlenecks, and implement corrective measures before commitments are missed.

• Establish operational rhythms, prioritize tasks, and create escalation paths that ensure work progresses with a sense of urgency.

• Manage priorities and transitions across Sales, soil sampling, data operations, agronomy or technical resources, report creators, quality assurance, and Finance.

• Lead through influence and direct accountability, ensuring that team members understand priorities, expected outcomes, and deadlines.

• Conduct operational reviews that focus on exceptions, decisions, owners, and subsequent actions.

• Oversee report creation and quality control activities, ensuring that deliverables are complete prior to distribution.

• Address data, agronomic, or report quality issues in collaboration with technical owners.

• Authorize or validate final delivery and confirm that reports and supporting materials are sent to the correct customer contacts.

• Notify Finance promptly and accurately when contractual billing milestones have been met.

• Develop standard operating procedures, stage definitions, service expectations, and controls for the RFV delivery process.

• Utilize workflow data and operational metrics to manage backlog, throughput, cycle times, quality, and capacity.

• Drive improvements in processes, systems, and automation.

• Assist in volume and resource planning by translating pipeline and committed work into capacity requirements.

⛳️ Requirements

• Over 5 years of experience in operations management, service delivery, project execution, customer implementation, or related coordination of complex work.

• Proven track record of achieving results across cross-functional teams while managing multiple customer commitments.

• Strong operational judgment, prioritization skills, problem-solving ability, and follow-through.

• Exceptional written and verbal communication skills.

• Capability to lead with urgency, maintain composure under pressure, and make decisions with incomplete information.

• Proficient with CRM systems, project or workflow management tools, reporting software, and standard productivity applications.

• Keen attention to detail while remaining focused on throughput and customer results.

• Preferred: experience in agriculture, agronomy, precision agriculture, environmental services, professional services, or field-based service operations.

• Preferred: experience in coordinating soil sampling, field operations, laboratories, data preparation, analytics, or technical report delivery.

• Preferred: experience in establishing operational KPIs, standard operating procedures, dashboards, and routines for continuous improvement.

• Bachelor’s degree in business, operations, agriculture, engineering, or a related discipline; equivalent practical experience will be considered.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and the possibility of remote work.

• Collaborative and inclusive company culture.