Residential Solar Operations Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage customer billing and provide support through phone, email, and the internal ticketing system.

• Conduct data analysis and generate reports.

• Address operational challenges alongside the internal Residential Solar team and EPCs.

• Enhance the customer value proposition.

• Operate within IGS’s proprietary technology platform.

• Oversee documentation and contracts.

• Collaborate with IGS Sales and Installation partners.

• Work in partnership with billing and collections, IT, finance and accounting, legal and regulatory, and marketing teams.

• Address inquiries from internal customer service teams and resolve escalated customer issues.

• Execute process improvement, market research, and consumer compliance initiatives.

• Create and utilize user guides and job aids for daily operations and cross-training.

• Review and audit completed work for accuracy, implement corrections, and communicate status to management.

• Achieve team objectives and contribute to positioning IGS Solar as a leading solar company.

• Undertake additional responsibilities and projects as assigned.

⛳️ Requirements

• 1-3 years of prior customer service experience.

• Experience in the energy sector is advantageous.

• Basic proficiency in Microsoft Office applications, including Outlook, PowerPoint, Word, Visio, and SharePoint.

• Fundamental skills in Microsoft Excel, PowerPoint, and Word.

• Capacity to learn new technology platforms, IT applications, and business processes.

• Ability to adapt and thrive in a dynamic environment.

• Outstanding organizational and document management skills with a keen eye for detail.

• Strong analytical capabilities.

• Candidates must be authorized to work in the US on a full-time basis.

• Current or future sponsorship is not available.

• Bilingual proficiency in Spanish is preferred.

🏝️ Benefits

• Annual incentive plan based on company performance.

• Medical coverage plus complimentary telehealth services.

• Dental insurance.

• Vision insurance.

• Employer contributions to health savings accounts.

• Access to Headspace support.

• Complimentary mental healthcare visits for employees and their dependents.

• Maven family planning support.

• Paid family and caregiver leave.

• Services for fertility, adoption, and surrogacy.

• 401(k) plan with company matching.

• Financial wellbeing resources.

• Paid time off.

• Tuition reimbursement.

• Paid leaves.

• Employee hardship fund.

• Additional perks.