Reservations Customer Service Agent – Travel & Hospitality

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, confirm, and oversee reservations.

• Address inquiries related to lodging and accommodations.

• Manage dining-related requests efficiently.

• Respond to inquiries regarding tickets and packages.

• Offer support for air travel and reservation-related matters.

• Handle questions about availability and pricing.

• Clarify details about promotions and package offerings.

• Manage dietary restrictions and special requests.

• Coordinate arrangements for VIP guests.

• Professionally resolve guest concerns.

• Provide comprehensive information to assist in informed travel decisions.

• Engage in certification coursework, knowledge assessments, role-play scenarios, and certification calls.

• Meet expectations for servicing, performance, quality, and customer service.

⛳️ Requirements

• Agents operate as independent contractors.

• Must provide services for at least 5 hours across 10 intervals on Saturdays and/or Sundays, or a combination thereof.

• During the Certification Statement of Work (SOW), must deliver a minimum of 10 hours across 20 intervals weekly, including required weekend intervals.

• Must maintain a cumulative average of 90% on all mandatory knowledge assessments.

• Must achieve a minimum of 90% on required certification calls.

• Completion of all required coursework is mandatory.

• Participation in assigned role-play activities is required.

• Completion of the Security Awareness course with at least an 85% score is necessary.

• Must meet all servicing and performance expectations.

• Webcam usage is required during certification activities.

• A Windows 11 computer with all updates installed is necessary.

• The operating system must be set to English.

• A hardwired USB VOIP headset is required; wireless headsets are not allowed.

• A smartphone or tablet capable of running a security-token application is needed.

• Equipment must be capable of successfully completing required PC scans.

• Background check is mandatory.

• Photo ID verification is required.

• Strong attention to detail and effective professional communication are essential.

• Comfort in navigating multiple systems and adhering to detailed procedures and workflows is necessary.

• A dependable home workspace is required.

• Ability to consistently meet scheduled servicing commitments is essential.

• Comfort being on camera during certification activities is necessary.

🏝️ Benefits

• Certification Pay: $7.00 per hour.

• Flexible selection of available servicing intervals based on program requirements and availability.

• Opportunity to work remotely.

• Access to training and support.