Reservations Coordinator

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Provide support for reservations and revenue management to designated hotels.

• Create and oversee group masters, cutoff dates, and cancellations for groups.

• Release any unused rooms at the scheduled time.

• Process group or contract rooming lists along with various reservation requests.

• Utilize a computer reservation system and efficiency codes for data input and retrieval.

• Read, retrieve, communicate, and confirm reservation details, including confirmation numbers.

• Calculate and prepare room reports to identify sources of business.

• Establish rates in brand systems and property management systems (PMS).

• Conduct audits on rates in online travel agencies (OTAs).

• Manage commission processing.

• Handle hotel closure relocations and transfer of reservations.

• Assist in the implementation of foundational strategies.

• Generate reports related to revenue management.

• Provide clear verbal and written directions to staff.

• Execute other related duties as assigned.

⛳️ Requirements

• A college degree or equivalent experience, with over 1 year of preferred hotel background.

• Experience with brands such as Marriott, Hilton, or Opera/Windsurfer reservations is preferred.

• Ability to effectively engage with customers, demonstrating patience, tact, and diplomacy.

• Proficiency in accessing, reading, and accurately entering information using a moderately complex computer system.

• Capability to establish and maintain effective working relationships.

• Ability to sit for extended periods, with or without reasonable accommodation.

• Minimum data entry speed of 40 words per minute on a computer keyboard, with or without reasonable accommodation.

• Strong skills in interpersonal communication, presentation, writing, and verbal communication are required.

• Availability to work regularly and adhere to attendance policies for remote employees.

• Must meet quarterly balance sheet score standards set by the supervisor.

🏝️ Benefits

• Medical insurance through Anthem Blue Cross Blue Shield.

• Dental insurance through Anthem Blue Cross Blue Shield.

• Vision insurance through EyeMed.

• Vacation, sick leave, and holiday programs.

• Pet insurance provided through ASPCA.

• Additional life insurance options for supplemental, spousal, and child coverage.

• Short-term and long-term disability plans.

• 401(k) Savings Plan with matching contributions.

• 'YouDecide' discounts.

• Hotel Room Discount program.