Reservations Agent, German & English Speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage incoming corporate and group inquiries through email and phone with promptness and professionalism.

• Develop and dispatch customized offers utilizing online quotation tools.

• Handle and oversee group booking requests, ensuring precision and effective communication.

• Collaborate with Guest Support, Operations, Revenue Management, and Finance teams.

• Keep reservation and CRM systems updated with accurate records.

• Assist corporate clients, manage group bookings, and address individual requests while facilitating a seamless booking experience.

⛳️ Requirements

• Exceptional written and verbal communication skills in both English and German (C1 level is mandatory).

• Minimum of 1 year experience in hotel reservations, front office, or a related hospitality role.

• Strong attention to detail and dedication to operational excellence.

• Customer-oriented mindset with a passion for providing exceptional service behind the scenes.

• Excellent organizational abilities and capacity to manage multiple inquiries and priorities efficiently.

• Team-oriented spirit and capability to excel in a collaborative work setting.

🏝️ Benefits

• Opportunities for professional development and a rewarding career trajectory.

• Complimentary accommodation at a Numa property.

• Exclusive discounts on Numa apartments for friends and family.

• Team-building activities with a global network of colleagues.