Reservation Agent

This is a fully remote position, open to applicants in Europe.

📋 Description

• Make and oversee hotel, flight, and car rental reservations for clients.

• Manage payments and collaborate with the Finance Team to ensure precision.

• Review and confirm provider invoices, addressing any discrepancies.

• Address special requests and urgent matters with providers via email or phone.

• Assist the Trip Planner Team with bookings, research, and detail verification.

• Resolve issues and provide prompt solutions for clients and providers.

• Engage in the recruitment process, which includes a questionnaire, video interview, test task, and final interview.

⛳️ Requirements

• Proficient in spoken and written English.

• Outstanding organizational skills and meticulous attention to detail.

• Strong time management and problem-solving abilities.

• Consistent and reliable internet connection.

• Capability to work autonomously with minimal supervision.

• Experience in planning trips, whether professionally or personally.

• Willingness to work flexible hours, including evenings, weekends, and some holidays.

• Availability to work one weekend day.

• Previous experience in travel, hospitality, or administration is advantageous.

• Comprehensive knowledge of European destinations is a plus.

• Resume and cover letter must be submitted in English.

🏝️ Benefits

• Access to continuous training and development programs.

• Opportunities for mentorship.

• Company-sponsored courses or certifications.

• Annual team gatherings for the entire company.

• Team-building initiatives and international meetups.

• Health and wellness programs available.

• Company-funded home office setup.

• High-quality hardware and ergonomic equipment provided.

• Referral bonuses available.

• Rewards based on performance.

• Spot bonuses for exceptional contributions.