Researcher II

This is a fully remote position, open to applicants in United States.

📋 Description

• Grasp and empathize with users and their objectives.

• Collaborate with product owners and stakeholders to formulate and validate research plans and hypotheses.

• Utilize both qualitative and quantitative research methodologies, including interviews, surveys, card sorting/tree testing, and usability assessments.

• Organize and conduct user interviews and usability tests.

• Evaluate research outcomes to generate actionable insights and work with designers to convert them into product features.

• Present research findings to product owners and stakeholders effectively.

• Mitigate uncertainty through comprehensive quantitative and qualitative research.

• Establish success metrics with the team to assess product performance post-launch.

• Clearly communicate or illustrate issues and guide the team towards feasible, viable, and highly usable solutions.

• Participate as a member of an agile software development team in cross-functional collaboration.

• Convert intricate policy documents into technical specifications.

• Contribute to the modernization of the CMS's Unified Case Management system, supporting the integrity efforts of Medicare and Medicaid programs.

⛳️ Requirements

• Must be a US Citizen or Green Card holder; sponsorship is not available.

• Residency in the US for a minimum of the past 3 years is required.

• Must meet the criteria to obtain a Public Trust position, including successful completion of a US Government background check.

• Bachelor's degree with at least 3 years of experience in service design, UX research, or human-centered design.

• Proven experience in conducting research with technical audiences and translating insights into product specifications.

• A case study or portfolio showcasing successful product design projects and demonstrating strong UX research capabilities.

• Prior experience in Civic Tech is a plus.

• Familiarity with Confluence and Jira is advantageous.

• Experience with CMS is an asset.

• Proficiency in Figma is desirable.

🏝️ Benefits

• Remote First, Remote Only Culture.

• Four weeks of paid time off annually (prorated based on start date for the first year).

• 10 paid floating company holidays.

• Flexible working hours.

• Work-from-home setup, including a Macbook.

• A collaborative and learning-oriented environment.

• Medical, dental, and company-sponsored vision insurance.

• Optional HSA account available with certain medical plans and a company contribution.

• Company-funded basic life and AD&D insurance coverage.

• Company-paid short and long-term disability insurance.

• Optional critical illness and accident insurance.

• 401K plan featuring a 3% safe harbor contribution.

• Access to wellness resources and virtual care.

• Perks Plus employee discount program.