Research Operations Program Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Manage relationships with panel vendors and evaluate their performance in terms of quality and fulfillment.

• Onboard new panel vendors, ensuring due diligence for quality and compatibility.

• Analyze and interpret customer recruitment needs while assessing feasibility.

• Place and oversee orders with panel vendors.

• Track order status and fulfillment, proactively identifying potential issues or delays.

• Address fulfillment challenges such as low incidence rates and screener drop-off, escalating concerns as necessary.

• Create comprehensive processes to enhance operational efficiency and scalability.

• Collaborate with Product and Engineering teams on internal operational tools.

• Provide operational insights to inform product roadmaps and pricing strategies.

• Design customer-facing materials for the recruitment service.

• Assume additional responsibilities as the business expands.

⛳️ Requirements

• A minimum of 3 years of experience in operations, consulting, research operations, UX research, or market research.

• Proven experience working in dynamic, ambiguous settings.

• Demonstrated ability to guide projects from strategy to implementation.

• Exceptional attention to detail with the capability to manage multiple tasks simultaneously.

• Proficient in collaborating with a diverse range of internal and external stakeholders.

• Outstanding communication skills, with the ability to present recommendations clearly and concisely to customers.

• Comfortable delivering presentations to technical and executive audiences through various formats, including demos and informal discussions.

• A strong history of fostering collaborative relationships within an organization.

• Preferred: experience at a rapidly growing B2B SaaS company.

• Preferred: background in Market Research or UX Research.

• Preferred: experience working in a remote setting.

🏝️ Benefits

• Comprehensive health insurance with international coverage, including vision and dental; 100% of the team member premium covered.

• Complimentary access to mental health care, offering unlimited virtual therapy sessions and 24/7 resource availability.

• Life and Disability Insurance, with 100% of the team member premium covered.

• Flexible time off policy.

• Meaningful equity opportunities.

• Fully covered company retreats by Maze.

• Provision of a new MacBook (laptop), at no cost to the employee.

• Paid Family Leave: 16 weeks for birth or adoptive parents.

• $500/month for dependent health insurance coverage or flexible benefits as preferred.

• $1,500 fund for remote work setup.

• Flexible work schedule allowing you to manage your own hours.

• Monthly Bonus.ly points redeemable for gift cards and more.

• Virtual social events throughout the year.

• SWAG.

• An open, transparent culture featuring virtual coffee chats and bi-weekly all-hands meetings.