Program Manager, Enterprise Transformations – Transformation Management Office

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide leadership and governance for the Transformation Management Office portfolio.

• Oversee the complete delivery of Enterprise Transformation programs, which includes planning, execution, risk and issue management, dependency management, budget management, stakeholder engagement, and achieving key program outcomes.

• Combine various workstreams into a unified roadmap that supports program milestones, adoption, and results.

• Manage vendor coordination and governance, including relationships with consulting partners.

• Prepare materials for the Executive Steering Committee.

• Identify, evaluate, and mitigate risks, issues, dependencies, and opportunities throughout the program lifecycle.

• Provide both written and verbal updates to senior leadership, workstream leads, and stakeholders regarding progress, KPIs, and risks.

• Develop and maintain the enterprise transformation roadmap in alignment with strategic priorities.

• Track and report on KPIs while ensuring compliance with program governance frameworks.

• Act as the primary point of contact for program communications.

• Cultivate relationships with business units, sponsors, and workstream leads to align goals, priorities, and outcomes.

• Integrate change and communication strategies with the Change Management Advisor.

• Facilitate cross-functional meetings and ensure alignment on deliverables and priorities.

• Contribute to iterative planning and execution using Scrum and SAFe Agile methodologies.

• Promote consistent Agile practices across programs.

• Lead, coach, and develop a small project management and delivery team.

• Set objectives, performance expectations, and development plans for direct reports.

• Monitor workload distribution and proactively address resource risks.

• Encourage excellence, collaboration, continuous improvement, and innovation.

• Collaborate with change management teams to promote the adoption of new processes, tools, and working methods.

• Utilize AI tools and automation for program delivery, reporting, planning, and communication.

• Within the first 90 days, take charge of program delivery, establish stakeholder and vendor relationships, onboard the team, launch a reporting cycle, and update governance, roadmap, integrated workstream visuals, and product board.

⛳️ Requirements

• 8+ years of experience in program management within complex, multi-stakeholder environments.

• Proven experience coordinating multiple concurrent initiatives or portfolios.

• At least 5 years of experience directly managing Project Managers or similar roles.

• Program Management (PgM) or Project Management Professional (PMP) certification or equivalent.

• Certified Scrum Master (CSM), SAFe, or Agile Certified Practitioner (PMI-ACP).

• Proficiency in project management tools such as Smartsheet, MS Planner, Jira, or other industry-leading platforms.

• Experience managing portfolio budgets exceeding $10M.

• Experience in managing strategic risks, program, and project governance.

• Capability to lead and coordinate small, cross-functional teams and collaborate across multiple business units and workstreams.

• Exceptional verbal and written communication skills.

• Strong communication, negotiation, and stakeholder management skills, including experience presenting to an executive steering committee (ESC).

• Regular use of AI tools for productivity, such as Copilot, ChatGPT, Claude, or similar.

• Experience managing external consulting partners, including Big Four firms.

• Preferred: Professional certification in Change Management, such as Prosci ADKAR.

• Preferred: Proficiency and/or certification in Benefits Realization Management.

• Preferred: Experience managing large-scale transformation programs in the technology or not-for-profit sector.

• Preferred: Expertise in Lean Six Sigma or other process improvement methodologies.

• Preferred: Experience stepping into a role during organizational transition or leadership changes.

• Preferred: Familiarity with Power Platform tools, including Power BI, Power Automate, and Power Apps.

🏝️ Benefits

• Accommodation support during the recruitment process.

• Commitment to equity, diversity, and inclusion.

• Human review of AI-enabled recruitment tools and human-driven hiring decisions.