Requestor Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance relationships with key requesters and clients.

• Collect, document, and manage fees for all bulk requests received through various multi-channel platforms.

• Conduct inventory analysis to optimize operations.

• Create and distribute reports to internal teams, external clients, and requesters.

• Provide near real-time updates on inventory status.

• Communicate weekly about unresolved inventory issues, particularly those with incomplete information.

• Monitor and report on turnaround time (TAT) for all communications.

• Engage in clear, prompt, and concise communication with clients and requesters.

• Identify issues and advocate for priorities in workloads.

• Maintain a focus on a 24-hour response time for incoming requests and updates.

• Cultivate relationships with assigned requesters to deliver excellent service and accurate workflows.

• Assist client advocates in achieving favorable client satisfaction scores.

• Decrease inbound inquiries through proactive outbound communication.

• Report directly to the Requester Account Manager.

⛳️ Requirements

• Proficient in computer use and familiar with various software applications, including MS Office.

• Formal computer training may be beneficial for career advancement.

• Quick learner with strong organizational abilities.

• Proficient in MS Excel.

• Capable of working under tight deadlines.

• Skilled in typing and data entry.

• Exceptional written and verbal communication skills.

• Commitment to team values: prepared, honest, and a teacher/learner.

• Compliance with confidentiality standards, HIPAA regulations, and organizational privacy and security policies.

• Timely completion of all necessary company-sponsored and regulatory training programs.

• May require regular access to Protected Health Information (PHI) and/or confidential client information.

🏝️ Benefits

• Competitive benefits package, including medical, dental, and vision insurance.

• 401k matching available.

• Opportunities for remote work.

• Paid time off is provided.

• Enjoy a paid volunteer day of your choice.

• Opportunities for professional development and career growth.

• Collaborative and supportive work environment.

• Recognized as a Top Workplace and featured in the Inc. 5000 growth list.