Renewals Specialist – Splunk

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Collaborate closely and regularly with customers and partners alongside the Renewals Manager.

• Address technological challenges and mitigate competitive risks.

• Assess solutions to fulfill customer requirements and improve product experiences.

• Cultivate relationships with customers and channel partners while aligning with the CX recurring revenue strategy.

• Utilize technical expertise across related Cisco products and services within a specified architecture.

• Assist in the execution of renewals for mid-market or regional accounts of moderate complexity.

• Engage in customer conversations to comprehend renewal needs and customize messaging to align with business objectives.

• Emphasize Cisco differentiators through pre-prepared materials tailored to the customer’s context.

• Recognize adoption, competitive, and technical risks and contribute to planning resolutions.

• Prepare renewal quotes and collaborate with internal stakeholders regarding pricing and terms.

• Support moderately complex renewal components by aligning known solutions with customer necessities.

• Recommend renewal options based on product insights and input from senior team members.

• Participate in scalable renewal processes using shared tools and methodologies.

• Identify repetitive tasks and propose opportunities for automation or simplification.

• Share product-specific insights and renewal experiences with colleagues.

• Utilize software tools, automation platforms, and AI-enhanced systems to optimize renewal workflows.

• Identify gaps in customer feedback and recommend enhancements to improve renewal outcomes.

• Collaborate with account teams, customer success, and operations.

• Take ownership of assigned renewal opportunities and coordinate with internal stakeholders.

• Adjust renewal plans based on feedback and disseminate process insights to ensure consistency and quality in execution.

⛳️ Requirements

• Over 2 years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies.

• Familiarity with renewal processes, procedures, systems, and lifecycle concepts.

• Experience in crafting value propositions across various go-to-market channels.

• Understanding of software subscription, licensing, and support-service contract models.

• Capability to manage multiple priorities and issues concurrently.

• Experience in a sales environment involving direct customer engagement and collaboration with channel sales.

• Ability to develop and maintain relationships with internal stakeholders, external customers, and partners.

• Program management experience in driving innovation, process enhancements, and scalable solutions.

• Ability to work autonomously while contributing to a collaborative renewals team.

• Familiarity with Salesforce CRM/CPQ.

• Knowledge of Gainsight or similar Customer Success Management platforms.

• Understanding of SaaS and/or enterprise sales business models, customer lifecycle metrics, recurring revenue, retention, and growth drivers.

• Adaptability to changing processes with the ability to recommend improvements.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, subject to ongoing employment and vesting periods.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees, subject to availability and business constraints.

• 80 hours of sick time off provided on the hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward annually.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses may be available for non-sales roles.

• Performance-based incentive pay for employees on sales plans.

• Comprehensive Cisco employee benefits and perks.