Renewals Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a B2B renewal portfolio to enhance subscription/SaaS recurring revenue through precise and timely renewals.

• Achieve and surpass monthly, quarterly, and annual renewal targets.

• Anticipate the renewal portfolio and communicate forecasts to managers, Customer Success team members, and executives.

• Utilize Salesforce.com and other platforms to generate quotes, collect customer information, adjust pricing, upsell/cross-sell, oversee renewals, and create leads.

• Develop ongoing renewal relationships with customers.

• Inform customers about NetDocuments products, pricing structures, contract terms, and renewal-related matters.

• Collaborate with various departments and colleagues to reach desired results while balancing competing priorities.

• Report directly to the Renewals Manager.

⛳️ Requirements

• A Bachelor’s degree in business, marketing, or a related field is preferred but not mandatory.

• A minimum of 8 years of previous experience in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, or Customer Service.

• At least 5 years of experience using Salesforce.com or a comparable CRM/pipeline management tool.

• Familiarity with Gainsight is an advantage.

• Strong numerical skills and a solid understanding of Finance.

• Proficient or better in MS Excel.

• Experience handling high-value figures.

• Exceptional attention to detail, particularly concerning numbers and B2B SaaS software contracts.

• Advanced multitasking and problem-solving abilities.

• Outstanding written and verbal communication skills.

• Capable of working independently while supporting the Renewal Team and Customer Success department.

• Proficient in coordinating and providing direction across various internal departments.

• Ability to lead both internal and external discussions during the annual renewal cycle.

• Preferred working hours: 8:00 am MT - 5:00 pm MT.

🏝️ Benefits

• 90% of healthcare premiums covered by the company.

• HSA contribution from the company.

• 401K match of 4% with no vesting period.

• Opportunity for merit increases twice a year.

• Flexible time off typically amounting to 3 to 4 weeks annually, not including 9 paid holidays.

• Leadership that values authenticity and accountability.

• Access to exceptional leaders for mentorship and connection.

• A growing company with opportunities for career advancement.