Renewals Specialist

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Take ownership of the complete commercial renewal process for a substantial Enterprise customer portfolio.

• Prepare and distribute renewal quotes.

• Negotiate pricing and commercial terms effectively.

• Oversee procurement and contractual negotiations.

• Develop order forms and facilitate the signature process.

• Ensure that finalized contracts are accurately entered into CRM and billing systems.

• Manage around 60 renewals each quarter, ensuring clear next steps, precise renewal dates, and adequate lead time.

• Collaborate with Scaled CSMs to evaluate customer health and pinpoint churn or commercial risks.

• Maintain precise renewal forecasts, close-plan notes, and CRM data integrity.

• Identify process inefficiencies and enhance workflows, templates, operating rhythms, and automation.

• Work alongside Finance, Legal, Sales, and Customer Success teams to resolve any commercial or contractual obstacles.

• Contribute to the development and scaling of n8n’s renewal function for the Scaled Customer Success segment.

⛳️ Requirements

• Experience in B2B SaaS renewals, account management, or customer success with a commercial focus, including contract negotiations and renewals with business clients.

• Proven track record managing a substantial, high-volume customer portfolio with multiple concurrent commercial discussions.

• Relevant experience with smaller Enterprise accounts and contracts ranging from approximately €20k to €50k ARR.

• Strong negotiation skills in pricing and commercial terms.

• Familiarity with SaaS renewal processes, including quotes, order forms, procurement, legal reviews, approvals, and obtaining signatures.

• Operational diligence in maintaining accurate forecasts, timelines, next steps, and CRM data.

• Background in a rapidly growing startup environment.

• A builder mindset with the ability to enhance processes while executing them.

• Enthusiasm for automation and AI to reduce repetitive tasks.

• Preferred experience with scaled or high-volume Customer Success/renewals models.

• Exposure to established renewals functions is desirable.

• Familiarity with CRM, CS, or renewals tools such as Salesforce or Gainsight is preferred.

• Experience with n8n or other workflow automation platforms is advantageous.

• Must possess the right to work in the US; while n8n can sponsor visas to Germany, it does not sponsor visas for other countries.

• Proficiency in English, as it is the company’s working language.

🏝️ Benefits

• Equity ownership in n8n.

• 20 vacation days in the US.

• 8 sick days in the US.

• Public holidays observed based on your location.

• A variety of low-premium, low-deductible medical plans available for individuals and families.

• A no-cost premium HDHP option that includes a pre-funded HSA.

• Comprehensive dental and vision coverage.

• 401(k) retirement plan with a 4% employer match.

• Company-funded short-term and long-term disability insurance.

• Life insurance coverage.

• An annual allowance of €1K (or equivalent) for courses, books, events, or coaching.

• Regular hackathons.

• Remote-first work environment.

• Frequent off-site gatherings for team bonding.

• A monthly stipend of $100 to support open-source initiatives.

• A culture of transparency within the company.