Renewals Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and lead the complete renewals process in collaboration with the Customer Success team.

• Maintain and enhance customer contracts and relationships.

• Engage with key decision-makers at customer organizations to identify their needs, uncover potential obstacles, and ensure timely renewal commitments.

• Negotiate and finalize renewal contracts in conjunction with the Legal team.

• Keep and present an up-to-date rolling 90-day forecast of renewals for the designated territory.

• Identify and cultivate upsell and cross-sell opportunities during contract renewals.

• Implement renewal engagement playbooks to optimize revenue retention and proactively address churn risks.

• Collaborate with Customer Success and Support teams to monitor account health indicators and develop proactive strategies for accounts at risk.

• Work together with Sales, Legal, and Leadership on renewal strategy, escalations, and navigating complex deals.

• Coordinate with Customer Success Managers, Account Executives, Revenue Operations, Customer Support, Legal, and customer stakeholders, including procurement leads, IT decision-makers, and economic buyers.

⛳️ Requirements

• Proven history of successfully owning, managing, and closing the renewals or account management process from beginning to end.

• Strong negotiation and objection-handling capabilities with the ability to navigate complex renewal discussions involving multiple stakeholders.

• Excellent written and verbal communication abilities, with a talent for building trust and rapport with customers and internal partners.

• Demonstrated capability to manage a high-volume portfolio while ensuring forecast accuracy and maintaining pipeline discipline.

• Self-motivated with a results-oriented approach, a strong desire to exceed targets, and the ability to excel in a fast-paced, remote-first setting.

• Ability to identify growth opportunities such as upsell, cross-sell, and multi-year agreements within the renewal process.

• Strong skills in relationship-building and a genuine commitment to customer success and long-term retention.

• Experience with Salesforce or other CRM platforms for pipeline management and reporting is advantageous, but not mandatory.

• Familiarity with SaaS subscription models and recurring revenue metrics such as GRR, NRR, and churn is beneficial, but not required.

• Previous leadership or mentorship experience within a sales or renewals organization is a plus, but not necessary.

• Applicants must be located in the United States.

🏝️ Benefits

• Commission

• Remote-first culture

• Competitive compensation

• Flexible Paid Time Off policies

• Quarterly Self-Care Days (4 additional paid days off each year)

• Volunteer Days

• Parental leave

• Comprehensive health coverage, including for dependents

• Support for home office setup

• Free LastPass Families account for up to 5 members

• Ongoing learning and development opportunities

• Annual learning stipend

• Peer-to-peer recognition through Motivosity

• Employee Assistance Program for well-being support

• Remote work stipend

• Flexible Short-Term or Remote-Centric Work Arrangements