Renewals Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a varied portfolio of medium to large-scale renewal accounts.

• Guarantee renewals are completed accurately and on time.

• Craft and implement customized renewal strategies aimed at maximizing retention while identifying opportunities for expansion.

• Work alongside Customer Success Managers and Sales Representatives to develop account strategies and assess customer health.

• Generate, present, and manage intricate renewal quotes that align with customer requirements and usage patterns.

• Perform precise renewal forecasting and keep management informed about progress and potential risks.

• Lead negotiations for renewals, addressing customer objections, pricing matters, and contract modifications.

• Act as a subject matter expert regarding quoting tools and CRM best practices.

• Promote data integrity and enhance operational efficiency.

• Partner with Product and Marketing teams to relay product updates and enhancements that impact renewals.

• Monitor and report on key renewal performance metrics.

• Recognize trends and suggest process improvements.

⛳️ Requirements

• At least 3 years of experience in customer success, account management, or renewal management positions.

• Proven track record in managing and nurturing customer relationships.

• Experience with high-value accounts.

• Strong skills in negotiation.

• Analytical capabilities, including the ability to analyze usage data and identify trends.

• Demonstrated experience in process enhancement.

• Advanced knowledge of CRM systems like Salesforce, Gainsight, and Clari.

• Willingness to travel occasionally throughout the year.

• Bachelor's degree is preferred.

• All employees are required to pass a background check.

• Candidates may need to verify their legal name, current physical location, valid contact number, and residential address.

• Must be authorized to work in the United States, as required by the application’s country-specific work authorization questions.

🏝️ Benefits

• Competitive salary.

• Full-time employee ownership program.

• Flexible work environment.

• Generous time off policies, including local holidays and an annual “Dim the Lights” period.

• Comprehensive wellness initiatives and mental health support.

• Access to learning and development resources.

• Professional development tools available.

• Tuition reimbursement options.

• Technology and tools provided to ensure optimal performance.

• Motivosity employee recognition program.

• An inclusive and supportive workplace culture.

• Opportunities for remote, hybrid, and in-office collaboration, varying by role, team, and location.