Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the renewal process starting 120 days in advance.

• Work closely with Relationship Managers to ensure efficient and timely handling of renewals.

• Enhance customer retention through strategic renewal planning and implementation.

• Collaborate on planning the renewal pipeline, pricing strategies, negotiations, meeting organization, and upsell tactics.

• Supervise and manage successful and timely renewals.

• Consult with current clients to evaluate platform value and price alignment.

• Prepare presentations and documentation that articulate products and services.

• Assist the Relationship Management and Customer Success teams in conveying information about products, services, and client requirements.

• Oversee the renewal pipeline for the Relationship Management team.

• Coordinate potential upsell opportunities with Sales Teams.

• Manage assigned renewal agreements and secure renewal signatures.

• Enhance renewal processes and overall operational efficiency.

• Generate reports on renewal rates, customer feedback, and key performance metrics for senior management.

• Support strategic initiatives through multi-year agreements, value-based pricing, and team-based licensing projects.

• Adhere to information security and acceptable use policies.

• Complete security awareness training and implement necessary security controls.

• Safeguard company data, utilize VPN on public Wi-Fi, and report any security incidents.

• Obtain ISMS Lead review prior to adopting tools or vendors that access GovSpend data.

• Manage vendors on a day-to-day basis and escalate security concerns as needed.

⛳️ Requirements

• A Bachelor’s degree in Marketing, Business, or a related field is preferred.

• 3-5 years of experience in Sales/Relationship Management or in a supporting role for a sales or RM team concerning contracts.

• Ability to apply principles of sales, negotiation, and relationship management to product sales and renewals.

• Exceptional organizational skills.

• Capability in managing pipelines effectively.

• Strong attention to detail.

• Excellent verbal and written communication abilities.

• Legally authorized to work in the United States.

🏝️ Benefits

• Full-time employment.

• Remote work option.

• Company-issued laptop for GovSpend-related tasks.

• Encrypted laptop featuring an automatic screen lock.

• Access to company VPN.

• Multi-factor authentication (MFA).

• Security awareness training provided at hire and ongoing.

• Support for security incidents and management of lost or stolen devices.