Renewals Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee a designated portfolio of customer renewals, ensuring timely tracking of key dates and driving them towards on-time completion.

• Engage in consultative discussions with customers throughout the renewal process.

• Spot opportunities for expansion involving additional seats, tiers, or modules.

• Investigate new use cases and identify unmet needs within current accounts.

• Accurately prepare and dispatch renewal quotes, order forms, and associated documentation in a timely manner.

• Assess renewal scenarios based on usage patterns, contract specifications, and pricing; escalate any unusual issues and assist in risk mitigation.

• Clarify renewal terms and concerns to both customers and internal stakeholders.

• Work collaboratively with Sales, Customer Success, and Finance teams to pinpoint opportunities, resolve obstacles, and advance renewals.

• Maintain proactive and transparent communication with customers and internal stakeholders.

• Keep precise records in CRM/renewals systems for effective forecasting and reporting.

• Prioritize tasks under the guidance of senior team members.

• Contribute to team objectives alongside fellow Renewal Managers.

⛳️ Requirements

• Ability to perform basic renewal processes independently and familiarity with advanced scenarios such as multi-year agreements, upsell-attached renewals, or non-standard terms.

• Developing knowledge of GitLab's operational methods, values, and high-performance culture.

• Awareness of GitLab's best practices for remote work.

• Possess a growth mindset and a strong sense of ownership.

• Excellent attention to detail and organizational capabilities; comfortable managing multiple renewals simultaneously.

• Strong written and verbal communication skills.

• Ability to adhere to established processes and frameworks while appropriately flagging exceptions.

• Collaborative attitude and willingness to receive feedback and coaching.

• Willingness to travel for training, team offsites, customer meetings, and similar events.

🏝️ Benefits

• Comprehensive benefits to support your health, financial stability, and overall well-being.

• Flexible Paid Time Off policy.

• Participation in Team Member Resource Groups.

• Equity compensation and Employee Stock Purchase Plan.

• Fund for growth and development opportunities.

• Parental leave.

• Support for home office expenses.