Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete renewal process for a designated portfolio of accounts, ensuring that renewals are conducted timely and accurately in line with retention objectives.

• Actively engage with customers prior to renewal dates to discuss contract particulars, address inquiries, and affirm their ongoing commitment.

• Work closely with Sales and Customer Success teams regarding renewal terms, compliance documentation, pricing, contract structure, and any associated risks.

• Negotiate renewal terms and pricing utilizing appropriate discounting and pricing policies.

• Monitor renewal activities and stages, track retention goals, forecast quarterly revenue retention, and highlight customer journey trends, risks, and opportunities for expansion.

• Utilize CRM platforms such as Salesforce and Gong to manage renewal activities and ensure accurate record-keeping.

• Identify accounts at risk and devise retention strategies in collaboration with Customer Success Managers and sales teams.

• Stay informed about product updates and effectively communicate value propositions to customers.

• Continuously enhance renewal workflows to boost efficiency and improve customer experience.

⛳️ Requirements

• A minimum of 3 years of experience in renewals, account management, or a comparable customer-facing position, preferably in EdTech or SaaS.

• Demonstrated success in meeting or surpassing renewal and retention targets within a dynamic environment.

• Strong negotiation and relationship management abilities, with a focus on customer satisfaction.

• Proficient with CRM and renewal management tools (e.g., Salesforce) and comfortable using data for tracking and forecasting renewals.

• Exceptional organizational and time management skills, capable of handling multiple renewal processes concurrently.

• Knowledgeable about the education sector, especially K-12 or higher education, with insights into typical renewal challenges faced by educational institutions.

• Familiarity with subscription-based business models, recurring revenue, and contract management practices.

• Experience working with cross-functional teams, including Customer Success, Sales, and Finance, to advance retention and revenue objectives.

• Understanding of churn metrics, renewal forecasting, and other essential performance indicators (KPIs) related to customer retention.

• Bachelor’s degree or equivalent experience in business, education, or a related discipline.

🏝️ Benefits

• Competitive salary with bonus potential.

• Flexible work schedules.

• Comprehensive health and wellness benefits.

• Flexible time-off plans.

• Opportunities for career advancement through development programs.

• A collaborative and innovative work culture.

• Commitment to a Drug-Free Workplace.