Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and develop Doppel's scalable renewal operating model, encompassing lifecycle stages, ownership, exit criteria, escalation paths, and engagement rules.

• Create renewal processes for strategic, core, scaled, direct, channel, and auto-renewal clients.

• Construct renewal forecasting and inspection cadence that includes renewable ARR, anticipated renewals, churn, contraction, timing risks, and commercial obstacles.

• Outline renewal stages, forecast categories, risk definitions, and data requirements for Salesforce.

• Create playbooks, templates, customer and partner cadences, dashboards, reporting, and repeatable commercial workflows.

• Establish commercial guardrails in collaboration with Deal Desk, Finance, Legal, Sales, and Customer Success leadership.

• Develop churn and contraction reason codes while identifying systemic retention risks.

• Discover opportunities to automate renewal opportunity generation, reminders, quoting, risk identification, reporting, and administrative tasks.

• Personally manage the complete commercial renewal lifecycle from planning through quoting, negotiation, procurement, signing, and closing.

• Lead customer-facing renewal discussions regarding pricing, uplift, terms, multi-year options, scope changes, downsizing, procurement, and contract execution.

• Manage standard renewal quotes and direct non-standard pricing or terms through DealHub and necessary approvals.

• Keep accurate renewal forecasts and Salesforce records.

• Collaborate with Customer Success Managers, Account Executives, leadership, executive sponsors, Finance, Legal, Deal Desk, RevOps, and channel partners.

• Identify renewal risks and implement mitigation strategies.

• Oversee partner-led renewals and integrated renewal-and-expansion initiatives.

• Handle complex renewal structures including multi-year terms, co-terming, product modifications, pricing changes, and approved exceptions.

• Coordinate finalized renewals with Finance to ensure seamless, billable transactions.

• Analyze renewal trends to enhance the operating model.

• Advise on how the Renewals function should expand as Doppel grows.

⛳️ Requirements

• Over 5 years of experience in SaaS renewals, account management, customer success, or a related commercial post-sale role, with substantial direct ownership of renewals.

• Proven experience managing a renewal target or book of business, achieving strong retention results with disciplined forecasting.

• Experience in developing or significantly enhancing a renewals process, operating model, playbook, forecasting methodology, or commercial cadence.

• Background in cybersecurity or other intricate B2B SaaS environments dealing with enterprise customers, channel partners, procurement, and legal stakeholders.

• Strong commercial judgment and negotiation capabilities across pricing, terms, uplifts, concessions, multi-year agreements, procurement, and contract execution.

• Capacity to operate both strategically and tactically.

• Ability to differentiate between customer-value risks and commercial or transactional risks and mobilize the appropriate cross-functional team.

• Excellent executive communication skills.

• Strong analytical abilities and operational discipline.

• Proficient in Salesforce.

• Experience with CPQ / DealHub-style quoting, forecasting tools, customer success platforms, and contract workflows is highly advantageous.

• Comfort in a fast-paced growth environment where roles and processes are evolving.

🏝️ Benefits

• Competitive salary and significant equity.

• Flexible working environment.

• Comprehensive health benefits.

• Paid Time Off (PTO).

• Parental leave.

• Opportunity to establish a vital recurring-revenue function from the ground up and directly influence how Doppel scales.