Renewals and Commercial Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead and enhance the comprehensive customer renewal strategy.

• Act as the commercial cornerstone for the enterprise customer portfolio.

• Drive contract negotiations, safeguard recurring revenue, and establish multi-year partnerships.

• Oversee commercial implementation of renewals, proactive early amendments, and strategies for downsell mitigation.

• Streamline enterprise contracting frameworks and manage the lifecycle of multi-channel agreements.

• Utilize AI-driven workflows and telemetry data to shape pricing strategies.

• Direct enterprise renewals, handling contract terms, pricing structures, MSAs, and order forms.

• Collaborate with client procurement, legal teams, and executive buyers to ensure timely renewal closures.

• Monitor contract timelines, identify risk factors, evaluate usage telemetry, and implement pull-forward strategies.

• Develop save strategies, innovative commercial terms, restructured packaging, and multi-year frameworks for accounts at risk.

• Supervise strategic commercial initiatives and coordinate with Finance and RevOps regarding billing terms and CRM data integrity.

• Manage contractual uplifts and execute add-on SKUs or capacity expansions within renewal periods.

• Partner with Banking AI Advisors and Account Executives on account health, adoption, expansion opportunities, and renewal responsibilities.

• Employ AI tools and commercial analytics for predictive churn modeling, contract abstraction, pipeline forecasting, and value-based pricing.

• Ensure Salesforce data integrity and provide gross retention forecasts to leadership.

• Standardize commercial frameworks, negotiation guidelines, automated renewal processes, and organizational best practices.

⛳️ Requirements

• Over 10 years of professional experience in SaaS Renewals Management, Commercial Account Management, Deal Desk, or Customer Success with direct commercial quota responsibility.

• Proven success in negotiating complex, multi-year enterprise SaaS contracts, including redlines, Master Services Agreements, and creative deal restructures.

• Strong expertise in RevOps alignment, deal desk workflows, usage telemetry analysis, and using AI/data automation tools for forecasting and strategic decision-making.

• Exceptional verbal and written communication skills with the ability to negotiate effectively with assertive procurement decision-makers while collaborating seamlessly with internal account teams.

• Previous experience with banks, credit unions, or financial services institutions is highly preferred.

• A Bachelor’s degree is required; an MBA is preferred.

• Willingness and capacity to travel up to 15% as required.

• Work authorization in the United States is addressed in the application form, including potential employer sponsorship needs.

🏝️ Benefits

• Minimal travel required (up to 15% as needed) for key client negotiations or team sessions.