Renewals Account Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Collaborate with designated Corporate Account Managers, Channel Partners, and Customers to enhance customer retention and increase revenue.

• Create and deliver persuasive customer proposals.

• Ensure timely and accurate contract renewals and quotations.

• Work closely with Sales, Business Value Consultants, and other teams to facilitate pricing adjustments on renewals.

• Strategically position upsells for new modules and ensure alignment between entitlement and actual usage.

• Partner with Sales Operations, Finance, and Deal Desk to confirm ACV categories and account ARR in Salesforce.com, escalating complex situations for assessment.

• Investigate customer license purchase and renewal history, offering recommendations based on previous activities.

• Collect requirements for renewals, expansions, and upsell opportunities, including co-term and true-up calculations and quotations.

• Provide guidance to Sales regarding the Sales Process and CrowdStrike Pricing & Packaging guidelines.

• Develop proposals, price products, and apply discounts across the entire product range.

• Calculate and verify complex quotation scenarios, including multi-date co-terms, staggered deployments, module/feature upgrades, and product dependencies; obtain necessary internal approvals.

• Assist in identifying key decision-makers, understanding the buying process, budget, and timeline.

• Issue validated renewal quotes to Partners/Customers 90–120 days prior to expiration.

• Consult with existing customers and relay feedback to Product teams regarding feature requests and product improvements.

• Offer high-quality customer service, including the escalation and coordination of support issues.

• Identify at-risk renewals and formulate Calls to Action with the appropriate account team to prevent churn and safeguard ARR.

⛳️ Requirements

• A minimum of 3 years of experience in Renewals, Sales Operations, Account Management, or Customer Success.

• Relevant experience in industries such as High Tech, SaaS, or Cybersecurity is preferred.

• A Bachelor's degree from an accredited institution or equivalent experience.

• Ideal candidates will have previous experience managing the SaaS Subscription renewals process.

• Proficiency in MS Excel; familiarity with advanced formulas, large data sets, connectors, and pivot tables is highly preferred.

• Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick) is required.

• Experience in SFDC report building and Opportunity/Contract management is essential.

• Managing forecasts in Clari is preferred but not mandatory.

• Ability to effectively manage a diverse range of daily tasks and shift priorities in a dynamic, fast-paced environment across multiple engagements.

• Tech-savvy and enthusiastic about working in a fast-paced setting.

• Outstanding communication skills, as demonstrated through email, conference calls, presentations, and internal meetings.

• Capable of working independently or as part of a team.

• Exceptional attention to detail and highly organized.

• Proven experience in leveraging AI technologies to improve decision-making, optimize workflows and processes, enhance efficiency, and drive business outcomes.

🏝️ Benefits

• Competitive compensation and equity awards, recognized as a market leader.

• Comprehensive wellness programs that address both physical and mental health.

• Generous vacation and holiday policies for rest and rejuvenation.

• Paid parental and adoption leave available.

• Opportunities for professional development accessible to all employees, regardless of level or role.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture equipped with world-class amenities.

• Recognized as a Great Place to Work Certified™ globally.