Renewal Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Actively reach out to potential customers to market service solutions, including warranties, extended service agreements, cloud backups, startup services, software maintenance agreements, and machine tuning.

• Enhance existing accounts by evaluating customer purchasing history, proposing related and new services, and clarifying the advantages of solutions offered.

• Conduct daily outbound calls to customers whose service agreements or warranties are nearing expiration.

• Generate new accounts by investigating and identifying potential leads, performing cold calls, soliciting new business, establishing connections, providing technical insights and advice, and preparing quotes.

• Collaborate with internal MEAU resources across IT, Marketing, Credit, and ITS to maximize team functionality.

• Ensure synchronization of “Closed Won” deals between Salesforce and SAP.

• Create cost analyses for end-user equipment.

• Support the sales team, service engineers, and Customer Care with the development and management of quotations.

• Serve as a resource for outside sales and service engineers to contribute to business growth.

• Record customer information and opportunities in Salesforce CRM.

• Enhance job knowledge through product and service study along with continuous training.

• Handle a high volume of calls from tradeshow leads, SMA renewals, and Inside Technical Sales team support requirements.

• Utilize Salesforce Maps features to forecast and refine sales strategies to meet revenue objectives.

• Execute other assigned job-related responsibilities.

• Travel up to 20% based on customer demand, primarily within the United States.

⛳️ Requirements

• Bachelor’s degree in electrical engineering technology, technical schooling, or equivalent relevant experience.

• Demonstrated success in an inside sales role.

• Valid Driver’s License with a satisfactory driving record.

• Strong phone presence with experience making numerous calls each day.

• Capability to explain the technical aspects of the service solutions portfolio.

• Proven track record of exceeding quotas.

• Proficient in Microsoft Office.

• Excellent verbal and written communication skills.

• Strong listening abilities.

• Experience with Computerized Numeric Controls (CNCs) products is preferred.

• Field service experience is preferred.

• Familiarity with Salesforce or similar CRM platforms is preferred.

• Knowledge of Japanese culture as it relates to business conduct and communication is preferred.

• Familiarity and/or experience with factory automation products such as PLCs, HMIs, VFDs, and motion control is preferred.

• Bilingual in Spanish is preferred.

• Must verify identity and eligibility to work in the United States.

🏝️ Benefits

• Commissions based on achieving individual performance and/or sales metrics.

• Incentive compensation.

• Discretionary awards.

• Medical benefits.

• Financial benefits.

• 401(k) eligibility.

• Paid vacation.

• Paid sick time.

• Paid parental leave.

• Remote work option.