Lead Renewal Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the daily supervisor and mentor for a designated group of Renewal Specialists.

• Direct priorities, account strategies, and the execution of the renewal cycle.

• Support onboarding and continuous training on renewal procedures, pricing and quoting, negotiation, Salesforce maintenance, and product knowledge.

• Escalate complicated renewals, pricing queries, and contract issues to the Director of SaaS/New Curriculum.

• Oversee the team pipeline, forecast accuracy, and renewal progress; identify at-risk accounts and develop recovery plans.

• Recognize and address team effectiveness and efficiency challenges, recommending process improvements.

• Assist the Director with special projects and organizational initiatives.

• Exemplify best practices in customer communication, cross-motion referrals, and CRM discipline.

• Manage the complete renewal cycle for assigned accounts from outreach to closure.

• Foster customer relationships and secure multi-year commitments.

• Prepare renewal pricing quotes and negotiate terms with school and district decision-makers.

• Spot cross-sell and upsell opportunities and facilitate transfers to Account Executives.

• Identify Professional Learning opportunities and complete cross-motion referrals.

• Review contracts, confirm user counts, and ensure compliance with licensing agreements.

• Utilize Salesforce CRM to monitor the pipeline, update forecasts, and maintain account accuracy.

• Collaborate with Sales, Sales Operations, and Customer Success on territory strategies, renewal processes, and transitions.

• Analyze usage, adoption, and account trends to support renewals.

• Conduct customer-facing demonstrations of Lexia's SaaS/New Curriculum programs as required.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 3–5 years of experience in sales, sales support, renewals, or a quota-carrying position.

• Proven record of meeting or surpassing renewal or sales targets.

• Experience in mentoring, training, or leading peers informally.

• Demonstrated ability to manage a sales process, negotiate renewals, and close deals.

• Outstanding organizational and time-management skills with keen attention to detail and the capacity to work in a high-volume, fast-paced remote setting.

• Excellent communication and interpersonal skills, comfortable engaging with decision-makers and tailoring messaging for various stakeholders.

• Proven customer service skills and experience delivering product presentations to both groups and individuals.

• Self-driven, adaptable, and proactive in resolving issues and enhancing workflows.

• Professional and proficient use of Salesforce CRM and Microsoft Office or Google Suite.

• Passion for education and a commitment to enhancing literacy outcomes.

• Experience in SaaS, EdTech, or subscription-based renewals.

• Familiarity with the K–12 school and district purchasing cycles.

• Experience with pipeline management, forecasting, or sales operations reporting.

• Candidates must reside and work in the US.

• Reliable cable or fiber-optic broadband internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload.

• Capability to actively engage in video-based interviews and ongoing virtual meetings with the camera on.

• Must refrain from using note-taking tools, reference materials, or AI-powered tools during interviews or other selection processes unless prior written approval is obtained.

🏝️ Benefits

• Remote-first work environment with flexibility and trust to balance work and personal life.

• Reimbursement for home or remote office setup costs.

• Reliable remote-work infrastructure requirements supported by a remote-first approach.

• Equal Opportunity Employer.

• Reasonable accommodations for qualified individuals with disabilities.