Renewal Manager – K-12

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage, coach, and guide a team of Renewal Representatives directly.

• Offer continuous feedback, conduct performance assessments, and facilitate career development planning.

• Promote team engagement and nurture a collaborative, high-performance environment.

• Create and implement training programs focused on negotiation, customer retention, and upsell/cross-sell techniques.

• Lead the recruitment, onboarding, and professional advancement of team members.

• Supervise portfolio performance and pinpoint opportunities for growth.

• Act as the final escalation point for intricate or high-value renewals.

• Engage in direct negotiations with customers when required.

• Collaborate with Sales, Customer Success, and Finance departments.

• Develop and enhance the renewal process, ensuring data integrity and operational efficiency.

• Track and assess renewal KPIs and provide actionable recommendations to leadership.

• Lead team participation in Quarterly Business Reviews and present performance metrics to senior stakeholders.

• Oversee cross-functional initiatives aimed at retention, workflow enhancements, and team productivity.

• Utilize project management methodologies to define, monitor, and execute projects effectively.

• Streamline team workflows for improved productivity and scalability.

⛳️ Requirements

• At least 7 years of experience in renewals, account management, or customer success.

• Minimum of 3 years in a leadership capacity.

• Proven track record in managing teams and driving customer retention and revenue expansion.

• Strong leadership and coaching skills with a history of building and nurturing high-performing teams.

• Advanced skills in negotiation.

• Experience in managing high-value, multi-product, and complex customer accounts.

• Background in strategic planning and process enhancement.

• Proficient in Salesforce.

• Experienced with Gainsight and Clari.

• Familiarity with project management tools such as Asana or Jira.

• Strong analytical abilities.

• Exceptional communication and interpersonal skills.

• Must successfully pass a background check.

• Candidates may need to confirm their legal name, current physical address, contact number, and residential location.

🏝️ Benefits

• Competitive salary.

• Full-time employee ownership program.

• Flexible work culture.

• Generous time off policy, including local holidays and an annual “Dim the Lights” period.

• Comprehensive wellness programs and mental health support.

• Access to learning and development resources.

• Professional development tools available.

• Tuition reimbursement offered.

• Necessary technology and tools to perform at your best.

• Motivosity employee recognition program.

• An inclusive and supportive workplace culture.