Release of Information Specialist, Bilingual – English/Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for efficiently processing assigned medical records requests in a timely manner, ensuring accuracy and delivering the highest quality service to healthcare clients.

• Protect and uphold the patient's right to privacy by guaranteeing that only authorized personnel can access the patient's medical information.

• Primarily handle Continuing Care and Disability Determination Services requests, with the opportunity for cross-training on additional request types as deemed appropriate by the supervisor.

• Daily completion of Release of Information requests, prioritizing them based on turnaround time requirements.

• Validate requests and signed patient authorizations to ensure compliance with HIPAA regulations and established procedures.

• Conduct Quality Control checks to verify the accuracy of the released information.

• Record all exceptions, communications, and pertinent details related to a request in the ROI software.

• Notify supervisors regarding any issues that could impede the timely release of records.

• Execute responsibilities in accordance with VRC and healthcare facility policies.

⛳️ Requirements

• High School Diploma (GED) is mandatory; a degree is preferred.

• Previous experience in ROI fulfillment is advantageous.

• Proven attention to detail is essential.

• Ability to prioritize tasks, stay organized, and meet deadlines is required.

• Strong documentation and communication skills are necessary.

• Capability to maintain productivity while ensuring quality performance is expected.

• Basic understanding of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is preferred.

• Prior experience with EHR/EMR systems is preferred.

• Familiarity with the Windows environment and Microsoft Office products is required.

• Strong interpersonal skills when interacting with team members, clients, and requestors are essential.

• Proficiency in computer skills and Microsoft Office applications is a must.

• Previous experience operating equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers is preferred.

• Must be detail-oriented, self-motivated, and capable of focusing on tasks for extended periods.

• Proficiency in reading, writing, speaking, and comprehending English is required.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional growth and development.

• Comprehensive health benefits.

• Supportive work environment.

• Flexible working hours.