Release of Information Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately and efficiently process assigned medical record Release of Information requests within the required turnaround times.

• Primarily manage Continuing Care and Disability Determination Services requests, with cross-training available for other request types as needed.

• Access requests and medical records in accordance with client-specific procedures and security protocols.

• Verify requests and signed patient authorizations to ensure compliance with HIPAA and federal/state regulations.

• Classify types of requests and log them in ROI software.

• Retrieve and upload the requested sections of electronic or physical medical charts.

• Conduct quality-control checks to ensure accurate releases and prevent breaches of PHI.

• Adjust invoices as necessary; create invoices and billing materials for clients.

• Release requests to valid entities and deny invalid or non-compliant requests.

• Return physical records to their designated repository locations.

• Document exceptions, communications, and pertinent request information in ROI software.

• Respond to requestor inquiries in a professional and efficient manner.

• Notify supervisors about questionable requests, suspected breaches, delays, connectivity issues, equipment malfunctions, and security risks.

• Uphold confidentiality, security, ethics, and compliance with VRC, healthcare facility, HIPAA, and labor policies.

• Ensure that client information details are kept current.

• Assist additional healthcare facilities or request types during periods of backlog.

• Complete mandatory training and undertake other assigned responsibilities.

⛳️ Requirements

• High School Diploma (GED) is required; a degree is preferred.

• Previous experience with ROI fulfillment is preferred.

• Proven attention to detail.

• Ability to prioritize, organize, and meet deadlines effectively.

• Strong documentation and communication skills.

• Capability to maintain productivity and quality performance.

• Basic understanding of medical records and HIPAA compliance is preferred.

• Prior experience with EHR/EMR platforms is preferred.

• Familiarity with a Windows environment and Microsoft Office products is required.

• Excellent interpersonal skills when interacting with team members, clients, and requestors.

• Strong computer proficiency and Microsoft Office skills.

• Previous experience operating printers, computers, fax machines, scanners, and microfilm reader/printers is preferred.

• Must be detail-oriented, self-motivated, and able to maintain focus on tasks for extended periods.

• Proficiency in reading, writing, speaking, and comprehending English is essential.

• Bilingual skills are desirable.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plans.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.