Release of Information Specialist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Process assigned Release of Information requests and medical records with accuracy, efficiency, and adherence to required timelines.

• Manage Continuing Care and Disability Determination Services requests, with cross-training on additional request types as needed.

• Access requests and medical records following client procedures and security protocols.

• Validate requests and signed patient authorizations to ensure compliance with HIPAA and statutory regulations.

• Classify request types and log them into the ROI software.

• Retrieve and upload the requested sections of electronic or physical medical charts.

• Conduct quality-control checks to guarantee accurate releases and prevent breaches of PHI.

• Review and adjust invoices as necessary; generate invoices and billing materials for clients.

• Release records to authorized requesting entities and reject invalid or non-compliant requests.

• Return physically retrieved records to their designated locations.

• Document exceptions, communications, and pertinent request information within the ROI software.

• Address inquiries from requestors.

• Notify supervisors regarding questionable requests, suspected breaches, delays, connectivity issues, equipment malfunctions, and security threats.

• Uphold confidentiality, security, ethical standards, and compliance with VRC, healthcare facility, HIPAA, federal/state, and labor policies.

• Keep client information current.

• Assist with additional facilities or request types during periods of backlog.

• Complete necessary training and perform other assigned duties.

⛳️ Requirements

• High School Diploma (GED) required; higher education is preferred.

• Previous experience in ROI fulfillment is preferred.

• Proven attention to detail.

• Demonstrated ability to prioritize tasks, organize effectively, and meet deadlines.

• Strong documentation and communication skills.

• Proven ability to maintain productivity and quality performance.

• Basic understanding of medical records and HIPAA is preferred.

• Previous experience with EHR/EMR platforms is preferred.

• Familiarity with Windows environment and Microsoft Office products.

• Strong computer skills and proficiency in Microsoft Office.

• Prior experience with printers, computers, fax machines, scanners, and microfilm reader/printers is preferred.

• Detail-oriented, self-motivated, and capable of maintaining focus on tasks for extended periods.

• Must be able to read, write, speak, and understand English.

• Bilingual abilities are desirable.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Competitive salary and performance-based incentives.