Relationships Manager

This is a fully remote position, open to applicants in Maine.

📋 Description

• Establish enduring relationships with customers while gaining insight into each organization’s mission, programs, and objectives.

• Proactively assist customers in utilizing CourseStorm to enhance their educational initiatives and support their communities.

• Oversee renewals, including discussions about budgets and pricing, while achieving renewal goals.

• Recognize opportunities for customers to take advantage of additional features or services.

• Track account health and revenue patterns, address potential risks early, and collaborate with team members when necessary.

• Cultivate customer advocates for referrals, testimonials, and case studies.

• Maintain accurate CRM records with well-defined next steps and prompt follow-up.

• Relay customer feedback to inform product and service enhancements.

• Leverage AI and integrated tools to work effectively while ensuring precision and sound decision-making.

• Prioritize tasks, identify obstacles early, and contribute to improving team workflows.

⛳️ Requirements

• A bachelor’s degree from an accredited four-year institution.

• Over 1 year of experience in a dedicated SaaS customer success or account management position, preferably within the EdTech sector.

• Familiarity with and enthusiasm for AI-driven workflows.

• Demonstrated success in building customer relationships and achieving renewal objectives.

• Knowledge of SaaS metrics such as retention, expansion, churn, and net revenue retention.

• Experience managing customer records and tasks within a CRM system (e.g., Hubspot, Salesforce).

• Excellent communication skills paired with strong active listening abilities.

• Capability to quickly learn software and align its features with customer needs.

• Strong organizational skills, independent problem-solving capabilities, and reliable follow-through.

• Attributes of empathy, curiosity, accountability, and a willingness to receive feedback and grow.

• An interest in the Arts and the impact of Arts organizations in their communities.

• Preferred, but not mandatory: Experience in an Arts organization, particularly in education or community programs.

• Preferred, but not mandatory: A certification in customer success.

🏝️ Benefits

• A supportive team and a culture that prioritizes work-life balance.

• Flexible remote work opportunities.

• Comprehensive health, dental, and vision insurance.

• Short-term disability and life insurance coverage.

• Retirement savings plan.

• Employee Assistance Program.

• Paid holidays.

• Unlimited “Take What You Need” paid time off.

• Financial support for professional development.

• $1,200 budget for home office expenses.

• Annual personal learning stipend of $1,000.

• Competitive salary package.