Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of key customer accounts as the main point of contact.

• Foster long-lasting customer relationships through proactive, value-oriented solutions.

• Enhance customer retention by delivering exceptional service and effective account management.

• Recognize opportunities to strengthen customer ties by introducing additional services, sustainability efforts, and strategic account planning.

• Conduct regular business reviews with customers, discussing performance metrics, operational updates, and areas for improvement.

• Track account performance, analyze trends, and create action plans for customer satisfaction and operational enhancements.

• Handle customer escalations and coordinate with cross-functional teams to address service-related challenges.

• Collaborate with Operations, Finance, Sales, Legal, and Customer Operations departments.

• Assist with contract renewals, pricing negotiations, and account planning to optimize customer value and profitability.

• Keep account documentation, forecasts, and customer activities updated in Salesforce and other business systems.

• Stay informed about market trends, industry advancements, and sustainability initiatives to offer customer guidance.

• Participate in process improvement initiatives.

• Mentor junior team members and promote a collaborative, customer-centric culture.

• Travel for customer meetings, business reviews, and internal gatherings as needed.

⛳️ Requirements

• A bachelor's degree is preferred; equivalent professional experience will be taken into account.

• 5–7 years of experience in account management, relationship management, sales, or a similar customer-facing role.

• Proven track record of managing strategic customer portfolios and enhancing customer retention and revenue growth.

• Strong ability to establish executive-level customer relationships and influence business results.

• Experience with contract renewals, business reviews, and customer performance reporting.

• Exceptional communication, negotiation, and presentation skills.

• Strong analytical and financial skills, with the capability to interpret performance data and spot growth opportunities.

• Proficient in Salesforce CRM and Microsoft Excel.

• Excellent organizational abilities to manage multiple priorities in a fast-paced setting.

• Capability to work independently while effectively collaborating with cross-functional teams.

• Experience supporting enterprise or Fortune 500 customer accounts.

• Background in waste management, environmental services, facilities management, logistics, or other service-oriented industries.

• Familiarity with contract management and analysis of customer profitability.

• Knowledge of sustainability initiatives and environmental solutions.

• Experience leading executive business reviews and strategic planning sessions.

• Comprehensive understanding of customer lifecycle management and best practices in consultative account management.

• Up to 30% travel required for customer meetings, business reviews, and internal meetings.

🏝️ Benefits

• Competitive Compensation

• Annual Bonus Plan at Every Level

• Continuous Learning and Development Opportunities

• 401(k) Retirement Savings with Company Match; Immediate Vesting

• Medical & Dental Insurance

• Vision Insurance (Company Paid)

• Life Insurance (Company Paid)

• Short-term & Long-term Disability (Company Paid)

• Employee Assistance Program

• Flexible Spending Accounts/Health Savings Accounts

• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer

• 7 Paid Holidays

• Fully remote position with the flexibility to work from anywhere within the United States