Relationship Manager

This is a fully remote position, open to applicants in Taiwan, +2 more countries.

📋 Description

• Oversee and enhance a portfolio of partner relationships throughout the post-sales journey.

• Implement strategies for revenue growth and retention that contribute to Net Revenue Retention and increased gross margin.

• Gather and articulate partner feedback and structured requirements.

• Track Asia-related trading activities, identify operational discrepancies, and escalate issues as necessary.

• Provide support for trading operations, including processing trade confirmations, coordinating settlements, and troubleshooting issues.

• Present data-driven insights from partners to the Head of Partner Management to shape the product roadmap.

• Ensure outstanding post-sales experiences and maintain high levels of partner engagement.

• Develop and nurture partner relationships, acting as the main point of contact.

• Collaborate with teams across sales, finance, product, technology, and operations.

• Forge executive-level relationships with partner organizations and potential clients.

• Advocate for partner needs and organize necessary resources.

• Share expertise and collaborate with various departments to enhance partner engagements.

⛳️ Requirements

• Minimum of 5 years’ experience in customer success management, account management, or similar client-facing roles in the financial technology sector.

• Between 5 to 10 years of experience in trade support.

• Strong program management skills with the ability to quickly adapt to and utilize new technologies.

• Proficiency in both Mandarin and English (written and verbal) is essential.

• Fluency in Cantonese is a plus.

• Excellent time management skills with the ability to handle multiple partner engagements simultaneously.

• A client-focused approach.

• Demonstrated problem-solving abilities and a keen attention to detail.

• Capacity to work effectively with cross-functional teams and external partners.

• Self-motivated, proactive, and capable of working independently while managing client relationships responsibly.

• Applicants must have the legal right to work in the country where the position is based at the time of application.

🏝️ Benefits

• Competitive salary.

• Equity options.

• 401(k) matching program.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Disability insurance.

• Paid parental leave.

• Wellness reimbursement program.

• Company-provided mobile phone.

• Personal development budget.

• Generous paid time off (PTO).

• Observed holidays.

• Performance bonuses.

• Substantial subsidized benefits and perks.