Regulatory Compliance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee regulatory preparedness for launches into new markets, from initial research to operational execution.

• Determine the regulatory requirements related to the company, drivers, vehicles, training, screening, permitting, reporting, and more.

• Convert regulatory requirements into operational processes, assigning owners, controls, and timelines.

• Collaborate with cross-functional teams to manage applications, approvals, registrations, permits, and launch prerequisites.

• Keep launch-readiness plans up-to-date and ensure compliance workstreams, dependencies, and deadlines are met until completion.

• Identify compliance risks or obstacles to launching and escalate high-risk or legally sensitive issues as needed.

• Confirm that compliance documentation, approvals, permits, registrations, and launch dependencies are finalized prior to go-live.

• Oversee ongoing compliance for drivers and vehicles in active markets.

• Track expirations and recurring requirements, following up with drivers and internal teams as necessary.

• Maintain precise, audit-ready compliance records across all markets.

• Enhance compliance systems, controls, trackers, alerts, and workflows.

• Implement and sustain operational compliance programs in collaboration with Legal and cross-functional teams.

• Handle regulatory filings, reports, registrations, renewals, permits, fees, and obligations specific to jurisdictions.

• Keep a centralized regulatory calendar and ensure documentation is ready for audits.

• Organize audits related to regulations, customers, partners, and specific programs.

• Identify compliance weaknesses and emerging risks, propose operational solutions, and ensure actions are completed.

• Monitor compliance issues until they are resolved and escalate higher-risk or unclear matters.

• Assist in developing new compliance processes as Onward expands into markets, launches programs, or faces new requirements.

• Work closely with Operations, Legal, Recruiting, Product, Sales, Finance, company leadership, drivers, and external vendors.

⛳️ Requirements

• 5+ years of experience in regulatory compliance, transportation compliance, healthcare compliance, safety/compliance operations, regulatory program management, or a similar regulated industry.

• Proven success in hands-on compliance execution and program management.

• Experience working across multiple states or jurisdictions is preferred.

• Familiarity with transportation, healthcare, or other highly regulated sectors, including the relevant systems and vendors for compliance support, is a significant advantage.

• Ability to interpret regulations or agency requirements and translate them into clear, repeatable operational processes.

• Highly organized with a keen attention to detail.

• Strong project management capabilities.

• Systems- and process-oriented mindset, encompassing workflows, controls, trackers, automation, and repeatability.

• Ability to influence cross-functional teams across Operations, Recruiting, Legal, Product, drivers, and external vendors.

• Proficient in clear, straightforward communication with frontline operators, internal stakeholders, and regulators.

• Demonstrated initiative and the capability to resolve complex, ambiguous issues.

• High integrity and a strong awareness of risk.

🏝️ Benefits

• Unlimited PTO

• 12 Paid Company Holidays

• 401k with a 5% match

• Competitive health and benefits plans

• Employee Assistance Program

• Employee Stock

• Equity