Registration Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Develop, test, and oversee the creation of over 50 event registration websites annually utilizing Cvent, incorporating forms, logic, payment integration, discount codes, and communication workflows.

• Oversee registration for both intimate internal meetings and large-scale external conferences, accommodating anywhere from 50 to more than 5,000 attendees.

• Maintain accurate registration records, monitor attendee status, process updates or cancellations, and ensure data integrity throughout the event lifecycle.

• Act as the main point of contact for registration-related questions from clients and attendees.

• Produce regular and on-demand registration reports, dashboards, and analytics for internal teams and clients.

• Reconcile post-event data and partner with finance teams to accurately finalize registrations and revenue reports.

• Collaborate with marketing, logistics, and technology departments to guarantee a seamless attendee experience across various platforms.

• Provide on-site assistance as required, including badge printing, check-in, and troubleshooting registration tools on-site.

• Report directly to the Associate Director of Conference Management Operations.

• Participate in formal performance evaluations every six months.

⛳️ Requirements

• A minimum of 2 years of experience utilizing event management platforms like Cvent for registration, reporting, and payment processing.

• Demonstrated success in managing registrations for a diverse range of events, from small meetings to large, intricate conferences.

• Advanced skills in Microsoft Excel, including the use of complex formulas, pivot tables, and data analysis functions.

• Outstanding communication and organizational abilities with a strong aptitude for managing multiple projects and stakeholders.

• Highly flexible with a talent for swiftly adapting to new technologies and resolving issues in real time.

• An Associate's degree or an equivalent combination of education and experience.

• Willingness to travel domestically for on-site event support, approximately 15–20% of the time.

• Ability to sit at a desk and work on a computer for extended periods.

🏝️ Benefits

• Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts).

• Health Flexible Spending Account (FSA) for eligible health & wellness expenses.

• 401(k) Retirement Plan following the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals).

• Uncapped flexible time off after the 90-day onboarding period.

• 14 paid company holidays.

• Voluntary Life and AD&D insurance.

• Individual professional development budget.

• Annual office discretionary budget.

• Annual swag store budget.

• Monthly gym membership reimbursement.