Registration Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Develop, assess, and oversee over 50 event registration websites annually utilizing Cvent, incorporating forms, logic, payment integrations, discount codes, and communication workflows.

• Oversee registration for both small internal meetings and large external conferences with attendance ranging from 50 to over 5,000 participants.

• Manage registration records, monitor attendee status, process updates or cancellations, and ensure data accuracy throughout the event lifecycle.

• Act as the main point of contact for any registration-related inquiries from clients and attendees.

• Create regular and on-demand registration reports, dashboards, and analytics for internal teams and clients.

• Reconcile data post-event and work alongside finance teams to accurately finalize registrations and revenue reports.

• Collaborate with marketing, logistics, and technology teams to provide a seamless attendee experience across all platforms.

• Offer on-site support as required, including badge printing, check-in, and troubleshooting registration tools on-site.

• Report directly to the Associate Director of Conference Management Operations.

• Engage in formal performance evaluations every six months.

⛳️ Requirements

• A minimum of 2 years of experience with event management platforms such as Cvent for registration, reporting, and payment processing.

• Demonstrated success in managing registration for a diverse range of events, including both small meetings and large, intricate conferences.

• Advanced skills in Microsoft Excel, proficient in utilizing complex formulas, pivot tables, and data analysis functionalities.

• Outstanding communication and organizational abilities, with a strong capacity to manage multiple projects and stakeholders effectively.

• Highly adaptable with the capability to quickly acquire new technologies and troubleshoot issues in real-time.

• An Associate's degree or equivalent education and experience.

• Willingness to travel domestically for on-site event support (approximately 15–20% of the time).

• Ability to sit for extended periods at a desk and work on a computer.

🏝️ Benefits

• Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts).

• Health Flexible Spending Account (FSA) available for eligible health & wellness expenses.

• 401(k) Retirement Plan available after the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals).

• Unlimited flexible time off following the 90-day onboarding period.

• 14 paid company holidays.

• Optional Life and AD&D insurance.

• Individual professional development budget.

• Annual office discretionary budget.

• Annual swag store budget.

• Monthly gym membership reimbursement.