Registered Nurse – TeleNurse

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage incoming patient calls efficiently.

• Implement all stages of the Nursing Process while triaging patients.

• Deliver phone advice in a calm and clear manner.

• Recognize life-threatening emergencies and suggest suitable interventions, including arranging ambulance transport.

• Perform initial assessments and triage patients over the phone utilizing knowledge of disease processes and pathophysiology.

• Conduct data entry during calls and document significant health histories of callers.

• Prioritize, delegate, and oversee incoming call acuity along with assigned staff responsibilities.

• Escalate issues needing physician intervention to the on-call or primary care physician.

• Guide callers to the appropriate levels of care, including emergency departments, office visits, or self-care options.

• Arrange patient appointments in accordance with established guidelines.

• Utilize medical resources to develop patient care plans.

• Counsel and provide education to patients and callers.

• Record calls following set guidelines.

• Maintain statistical data as requested.

• Operate effectively with minimal supervision while upholding confidentiality.

• Participate in educational programs, read relevant journals and literature, attend department meetings, and mandatory Springfield Clinic in-services.

• Adhere to incident reporting, OSHA regulations, and Springfield Clinic training policies.

• Deliver exceptional customer service aligned with the SC Way philosophy.

• Report directly to the TeleNurse Supervisor/Manager.

⛳️ Requirements

• RN, graduated from an accredited nursing school with a current Illinois RN license.

• Valid RN License.

• At least three years of clinical experience in an acute ambulatory or acute care environment.

• Experience in Emergency Room and Home Health preferred.

• Must provide one (1) month resignation notice.

• Availability to work every other weekend and 4-5 out of 9 recognized Springfield Clinic holidays annually.

• Must live within a 100-mile radius of Springfield, IL.

• Basic typing skills of 40 wpm or higher.

• Intermediate computer proficiency and comfort with Windows operating systems.

• Pleasant and clear telephone voice.

• Outstanding written, verbal, and interpersonal communication skills.

• Practices independent nursing in accordance with the Illinois Nurse Practice Act.

• Capability to work in a professional office setting with prolonged periods of sitting.

• Proficiency in using standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

🏝️ Benefits

• Opportunity for remote work.

• Comprehensive benefits details available at https://www.springfieldclinic.com/benefits.