Registered Nurse Navigator – Triage, Population Health

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver nursing triage services and health advice to patients via phone and, when appropriate, in person.

• Evaluate patient acuity to ascertain the necessity for medical assistance.

• Provide results of diagnostic tests along with educational information.

• Ensure accurate, timely, and suitable communication through telephone and electronic messaging.

• Offer clinical guidance based on established protocols.

• Assess patients over the phone, documenting their complaints, symptoms, relevant history, pharmacy details, and contact information.

• Initiate and coordinate emergency medical treatment as required.

• Prioritize urgent calls and relay essential information to triage providers.

• Educate both patients and their families.

• Schedule or facilitate emergency appointments as needed.

• Coordinate patient care and requests across various departments, specialties, and locations.

• Assist in the orientation and training of new staff members.

• Document communications with patients and customers, responding promptly to their needs.

• Reinforce adherence to provider instructions and treatment plans.

• Clarify medical conditions to patients.

• Address patient concerns utilizing clinical protocols and service recovery methods.

• Complete and route patient documentation in a timely manner.

• Propose process improvements and solutions to enhance service delivery.

• Collaborate on care and services with external organizations, including insurers, home health agencies, and medical facilities.

⛳️ Requirements

• Graduation from a Specialty Training Program in Nursing (Required).

• Active Registered Nurse license in Pennsylvania (Required).

• Basic Life Support Certification (Required).

• A minimum of 5 years of nursing experience (Required).

• Bachelor of Science in Nursing (BSN) preferred.

• Experience in ICU or Emergency Department preferred.

• Specialty certification preferred.

• Proficient in computer skills.

• Competent in Microsoft Word, Excel, PowerPoint, SharePoint, Windows, and Teams.

• Availability to work day/evening shifts between 7:00 a.m. and 11:30 p.m. EST.

• Commitment to 36 scheduled hours per week.

• Participation in every other weekend rotation and holiday rotation.

🏝️ Benefits

• Health, dental, and vision insurance options.

• Three medical plan choices, including expanded network options.

• Pre-tax savings plans (FSA & HSA).

• Company-paid life, short-term, and long-term disability insurance.

• 401(k) plan with automatic contributions from Geisinger.

• Generous paid time off (PTO) that accrues quickly.

• Up to $5,000 in tuition reimbursement available each calendar year.

• MyHealth Rewards wellness program offering financial incentives.

• Assistance with adoption and fertility-related expenses.

• Parental leave benefits.

• Military leave support.

• Care.com membership provided.

• Employee Assistance Program (EAP) offering mental health support, legal assistance, childcare/eldercare referrals, and more.

• Optional benefits including accident insurance, critical illness coverage, hospital indemnity, identity theft protection, and pet insurance.

• Healthcare benefits for both full-time and part-time positions starting from day one.

• Domestic partner benefits available.

• A collaborative, cooperative, and collegial working environment.