Regional Workplace Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Direct Workplace teams throughout the specified geographical area.

• Oversee workplace environments to guarantee a uniform, high-quality experience for both colleagues and visitors.

• Supervise Workplace Managers and ensure adherence to service partner and client expectations.

• Mentor and develop Workplace Managers, fostering cross-collaboration, succession planning, and ongoing improvement.

• Ensure proper regional staffing and escalate data-driven resource modifications.

• Address performance and conduct issues that do not meet compliance and update the client’s Regional Director accordingly.

• Manage third-party supplier performance through assessments, compliance monitoring, enhancement planning, and relationship management.

• Evaluate supplier performance, trends, risks, and opportunities in collaboration with Regional Directors.

• Frequently visit regional sites and nurture relationships with key client personnel.

• Provide prompt service to remotely managed sites utilizing the supply chain.

• Execute and oversee workplace experience strategies, standards, and initiatives across the region.

• Share innovative practices with Workplace Managers and the global RWM network.

• Oversee the region’s 9-point KPI system and generate management reports.

• Assess operational performance through audits, KPIs, inspections, and service reporting, implementing corrective measures as necessary.

• Manage minor projects and allocate suitable resources.

• Keep Workplace Guides updated and relay changes to the client’s Change Management lead.

• Collaborate with the client’s IT team on access, security, visitor management, desktop IT, network availability, and reprographics.

• Oversee regional costs, budgets, financial performance, and identify cost-saving opportunities.

• Manage commercial risks, health and safety standards, workplace regulations, sustainability, and requirements of the Business Continuity Programme.

⛳️ Requirements

• Experience or capability to oversee workplace operations across a designated geographical area.

• Proficiency in leading, coaching, and developing Workplace Managers.

• Capability to manage personnel, suppliers, budgets, and compliance within a multi-site portfolio.

• Competence in managing supplier performance, contract compliance, and service enhancement planning.

• Skill in managing KPIs, audits, inspections, and service reporting.

• Proficiency in managing regional budgets, financial performance, and commercial risks.

• Understanding of health and safety, sustainability, and Business Continuity Programme requirements.

• Ability to collaborate with client IT teams on access and security, visitor management, desktop IT, network availability, and reprographics.

• Willingness to regularly visit locations within the region.

• Familiarity with client values, Operating Principles, and workplace vision.

• Ability to create measurable Development Plans for direct reports.

🏝️ Benefits

• Opportunities for career development and a culture that promotes internal advancement.

• Commitment to diversity and inclusion.

• Emphasis on work-life balance.

• Flexible and agile work environment.

• Access to technology and autonomy to support career aspirations.

• Opportunities for career progression and internal promotions.

• Global career advancement possibilities.

• Continuous learning and development opportunities.

• Comprehensive employee benefits program.