Regional Support Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Drive customer success and facilitate technical adoption of Axon products and solutions within the Public Safety sector and related industries in the region.

• Act as the primary technical expert within the Axon ecosystem, ensuring a comprehensive understanding of current and emerging product deployments.

• Serve as the technical intermediary between Axon, clients, and strategic delivery partners.

• Follow up diligently on all customer inquiries.

• Collaborate with the sales team to assist current clients.

• Manage support tickets and RMAs with internal teams from the identification of issues through the entire adoption lifecycle.

• Organize and schedule regular meetings with existing clients.

• Prioritize customer loyalty and proactively propose innovative solutions to enhance client success.

• Facilitate integration processes with existing customer platforms.

• Conduct installation and commissioning activities.

• Travel up to approximately 40%, both nationally and internationally, including regions such as Benelux, Nordics, and Baltics.

⛳️ Requirements

• Proficiency in both written and verbal communication in Dutch and English is essential.

• A tactical focus on managing customer success and adoption processes.

• A mission-driven mentality, highly motivated, with a strong commitment to executing tasks effectively.

• A solid technical foundation, including a working knowledge of enterprise networking: TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and troubleshooting connectivity issues.

• Familiarity with SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.

• Understanding of Windows environments, Active Directory / Entra ID, and concepts of enterprise endpoint management.

• Knowledge of integration patterns, system interoperability, and enterprise application ecosystems.

• Technical troubleshooting capabilities across software, networking, configuration, and infrastructure domains.

• Ability to legally reside in the territory and travel to other countries as necessary, which may involve obtaining work and travel visas personally.

• Capability to work effectively with all organizational levels and to establish strong partnerships.

• Strong computer skills and proficiency in MS Office, CRM systems, and collaboration tools such as Salesforce and Trello.

🏝️ Benefits

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• [Insert additional benefits details here]

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