Regional Support Manager

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Drive the success of customers and encourage the technical adoption of Axon products and solutions for Public Safety and related sectors in the region.

• Become the primary technical expert within the Axon ecosystem and maintain extensive knowledge of current and expanding product implementations.

• Act as the technical liaison between Axon, clients, and strategic delivery partners.

• Address customer inquiries and follow up on requests.

• Collaborate with the sales team to support existing clients.

• Manage tickets and RMA while working closely with internal teams throughout the issue resolution and adoption processes.

• Organize and schedule regular calls with current customers.

• Prioritize customer loyalty initiatives.

• Proactively recommend innovative strategies to help customers thrive with Axon products.

• Facilitate the integration of existing customer platforms.

• Install and commission solutions as needed.

• Be prepared to travel up to approximately 40%, both nationally and internationally.

⛳️ Requirements

• Proficient in both Dutch and English, with strong written and verbal communication skills being essential.

• Strategically focused on managing customer success and adoption.

• Possess a mission-driven mentality, highly motivated, with a strong desire to complete tasks.

• Demonstrate a robust technical foundation, including knowledge of enterprise networking: TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and troubleshooting connectivity issues.

• Have a working understanding of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.

• Familiarity with Windows environments, Active Directory / Entra ID, and concepts related to enterprise endpoint management.

• Knowledge of integration patterns, system interoperability, and enterprise application ecosystems.

• Capable of technical troubleshooting across software, networking, configuration, and infrastructure domains.

• Must legally reside in the territory and be able to travel to other countries as required; may need to obtain work and travel visas personally.

• Ability to effectively collaborate with individuals at all organizational levels and establish strong partnerships.

• Proficient in MS Office, CRM, and collaboration tools, including Salesforce and Trello.

🏝️ Benefits

• Opportunities for travel across the Benelux, Nordics, and Baltics.

• Remote working arrangements available when not traveling to customer sites.