Regional Service Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Lead, inspire, and oversee a remote team of Area Managers and Field Service Representatives within a designated service region.

• Propel sales, manage inventory levels, and enhance product presentation in high-volume big-box retail locations.

• Encourage Area Managers and Store Representatives to deliver exceptional service.

• Travel frequently to retail locations with service representatives, Area Managers, Big Box Divisional Sales Managers, and Big Box District Managers.

• Act as the main liaison for Big Box Regional Merchandise Managers.

• Cultivate relationships with Big Box District Managers in the area.

• Keep track of market trends concerning pricing and new products, reporting any changes to the National Service Manager.

• Ensure that service initiatives adhere to established best practices.

• Regularly visit store locations to confirm compliance with required service standards.

• Assist in scheduling and participating in store and regional training sessions.

• Address store service issues and keep relevant personnel updated on field challenges.

• Conduct formal quarterly evaluations of Area Manager performance.

• Hire and train Area Managers and support the recruitment of Field Service Representatives.

• Directly supervise 5–7 Area Managers and indirectly oversee 60 Field Service Representatives.

• Primarily work 40 hours per week, Monday through Friday during daytime hours; overtime may be required based on territory needs.

• Engage in regular overnight travel, typically two to three nights per week.

⛳️ Requirements

• A Bachelor’s degree or a technical undergraduate degree is required, along with two to four years of management or supervisory experience.

• Excellent oral and written communication abilities.

• Intermediate proficiency in Outlook.

• Capacity to achieve outstanding results by adapting to evolving situations while managing FSRs both in person and remotely.

• Basic mathematical, statistical, and analytical skills.

• Intermediate skills in Excel.

• Ability to read, interpret, and execute written or verbal instructions, including safety protocols, standard operating procedures, and diagrams.

• Proficient in Microsoft Office and the MS Office Suite.

• Advanced capabilities in Excel.

• Ability to read and comprehend POGs and layouts.

• Capacity to repeatedly lift and/or move up to 60 pounds for extended periods.

• Ability to stand, walk, and use hands for various tasks.

• Regular overnight travel is mandatory; expected travel time is 60–70%.

• Capability to work in a retail warehouse environment involving forklifts, moving freight, and other mechanical risks.

• Successful completion of pre-employment background checks and drug screenings is required.

• A fitness for duty test may be necessary.

🏝️ Benefits

• Medical, dental, and life insurance coverage.

• Health, dental, and vision insurance options.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• 401(k) plan with a Company Match.

• Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Employer-sponsored Long-Term & Short-Term Disability insurance.

• Optional Supplemental Hospital and Accident Plans.

• Employee Assistance Program.

• 8 Company Paid Holidays & 1 Floating Holiday.

• Paid Time Off (PTO).

• Coverage for hotels and meals during overnight travel.

• Mileage reimbursement.

• A supportive work environment.

• Opportunities for lifelong career advancement.