Regional Sales Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Cultivate and sustain relationships with key accounts through regular communication to ensure business retention.

• Acquire a comprehensive understanding of customer needs throughout their lifecycle and identify potential account-risk gaps.

• Utilize internal and external resources to implement cohesive retention programs across various customer touchpoints.

• Meet annual attrition goals through effective management of key-account relationships and influence attrition within the Circle K fleet program.

• Collaborate with internal stakeholders to analyze and leverage customer data for ongoing enhancements in customer service.

• Recognize trends, root causes, and solutions related to customer behavior.

• Discover new business practices or adjustments that mitigate the risk of customers closing their accounts.

• Work collaboratively across functions to enhance customer experience strategies based on early warning indicators.

• Professionally manage both inbound and outbound calls.

• Employ various applications and systems to assist customers efficiently and swiftly.

• Communicate effectively with customers, issuers, department staff, and management.

⛳️ Requirements

• High School Diploma.

• 1-2 years of relevant sales or customer management experience.

• Strong communication skills – able to establish rapport over the phone with external customers and in-person with internal customers and colleagues.

• Excellent knowledge of products and processes.

• Proficient sales skills; capable of identifying customer needs and making suitable recommendations to secure the sale.

• Effective time management and prioritization skills.

• Ability to utilize sales tools as necessary (fuel save, fuel locator, online, etc.).

• Capable of handling complex or unusual situations with confidence.

• Identify opportunities to sell or retain customers.

• Proactively identify and take action to enhance processes or situations.

• Ability to work cross-functionally with fleet customers, internal and external sales representatives, credit, partners, and leadership.

• Must successfully complete a background investigation.

• Must be able to execute the essential duties and responsibilities outlined above.

• Must adhere to state, federal, and company guidelines.

• Must maintain a positive team attitude and professional demeanor at all times.

• College degree preferred.

• Previous experience with customer-facing phone work preferred.

• Coaching experience or ambition preferred.

• Experience with Salesforce CRM preferred.

• Must be proficient in Microsoft Word, Excel, Access, and PowerPoint.

🏝️ Benefits

• Competitive salary.

• Comprehensive health insurance.

• Retirement savings plan.

• Opportunities for professional development and growth.