Regional Sales Administrator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist Regional Sales Managers and Applications Engineers in prioritizing sales tasks and reaching business goals.

• Organize customer inquiries, forecast revisions, sample requests, and activities related to orders.

• Act as a primary liaison for customers concerning order status, shipment information, and general assistance.

• Foster and sustain positive relationships with both customers and internal team members.

• Handle and oversee customer orders using SAP and associated business systems.

• Aid in customer forecasting and planning processes.

• Track order status and relay updates about delivery timelines or potential challenges.

• Manage order modifications, expedite requests, and fulfill other customer needs throughout the order process.

• Supervise and monitor shipments to guarantee timely delivery and receipt.

• Assess and validate bills of lading, invoices, and packing lists.

• Keep precise shipment records and provide status reports.

• Collaborate with operations and logistics teams to rectify shipment-related issues.

• Generate and distribute daily, weekly, and monthly sales reports.

• Maintain customer account information within SAP, Salesforce, and other business platforms.

• Assist with customer account setup and maintenance tasks.

• Contribute to reporting, forecasting, and execution of commercial processes.

• Track overdue invoices and aid in the prompt resolution of outstanding balances.

• Collaborate with Finance, Sales, Operations, Product Management, and Customer Service teams to resolve customer and account issues.

• Support ongoing improvement initiatives related to sales and commercial processes.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, Finance, Operations, or a related field, or equivalent relevant work experience.

• Minimum of 3 years’ experience in sales administration, sales support, customer service, order management, sales operations, commercial operations, or a related business area.

• Familiarity with ERP systems like SAP and CRM platforms such as Salesforce.

• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.

• Strong organizational skills with the capability to handle multiple priorities and deadlines simultaneously.

• Exceptional attention to detail and dedication to data accuracy.

• Strong analytical, problem-solving, and decision-making abilities.

• Excellent verbal and written communication skills.

• Capacity to work independently while effectively collaborating across cross-functional teams.

• Customer-oriented mindset with a proactive approach to resolving issues.

• Ability to work primarily during Eastern and/or Central Time Zone business hours.

• Willingness and flexibility to travel occasionally as business needs arise.

• Strong sense of ownership and accountability.

• Ability to foresee problems and proactively identify solutions.

• Effective relationship-building and collaboration skills.

• Adaptability and eagerness to learn new systems, tools, and processes.

• Ability to thrive in a fast-paced, customer-centric environment.

• Commitment to providing a high level of service and responsiveness.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Retirement savings plan with company matching.

• Opportunities for professional development and growth.

• Flexible work arrangements.