Regional Quality Manager – 3PL

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Lead, standardize, and enhance quality assurance systems throughout the regional Third-Party Logistics (3PL) warehouse and fulfillment network.

• Assist in the initiation of new business operations.

• Implement, oversee, and standardize the Quality Management System (QMS) across regional distribution and fulfillment centers.

• Perform regular internal audits, operational readiness assessments, and 5S compliance evaluations.

• Act as the primary regional quality liaison for clients during onboarding, routine business reviews, and external audits.

• Collaborate cross-functionally to align continuous improvement strategies with client and business objectives.

• Lead investigations into client complaints, shipping errors, mispicks, and inventory inconsistencies.

• Utilize Root Cause Corrective Analysis (RCCA) to execute Corrective and Preventive Actions (CAPA).

• Monitor key performance indicators (KPIs).

• Foster a culture of continuous improvement, support client partnerships, and empower frontline leadership throughout the distribution network.

• Report directly to the North America Operations Director.

⛳️ Requirements

• A minimum of 5 years of experience in quality, warehousing, fulfillment, or logistics operations.

• At least 2 years of experience in a multi-site or regional role within a Third-Party Logistics (3PL) or distribution setting.

• In-depth knowledge of Quality Management Systems (QMS).

• Experience supporting facility launches and maintaining inventory integrity standards.

• Familiarity with Lean Six Sigma methodologies, including Kaizen facilitation, 8D, 5 Whys, and Fishbone root-cause analysis tools.

• Demonstrated ability in multi-site quality leadership.

• Experience managing client-facing stakeholder relationships.

• Proven track record in continuous process transformation.

• Financial acumen to link process improvements directly to business results.

• Bachelor’s or Master’s Degree in Supply Chain, Engineering, Business, or a related discipline.

• Lean Six Sigma (Green Belt or Black Belt) or Project Management Professional (PMP) certifications are highly desirable.

• Availability to work Monday–Friday, 8:00 AM–5:00 PM, with flexibility as needed.

🏝️ Benefits

• Remote position with 50-75% travel across regional facility locations.

• Flexible availability as required.

• Comprehensive Health and Dental Benefits beginning on your first day of employment.

• Two weeks of paid vacation.

• Seven paid holidays.

• Accrued sick leave.

• 401(k) plan with company matching.

• Employee Stock Purchase Program.

• Opportunities for continuous learning and career advancement.

• Tuition Reimbursement.